Not Receiving Pre-Order Coach Point Bonus

Is anyone going to ever provide a real update on this issue, or are you guys hoping we forget about our missing benefits?EA_Shepard​ 

this is the reponse I got from Steam since EA is not help/horrible communication.

A_Zombie1223​ , KSpee​ , 68wsteve​ , ssammichess​ , SenorMrBubbles​ 

same here the game has been out 3 weeks and already on sale for under $50, and the only preorder bonus i recieved was playing it 3 days early, and the 4600 CUT points, I'm a dynasty player tho, so that dont mean anything to me, i want my 100 dynasty coach points. this will teach us a lesson in ever preordering anything from them again.

So I pre-ordered the Standard Edition (Disc) on July 2 from Amazon. Come July 10, no game. Check delivery details and it says "July 24-July 31". I contact their customer service, they said they'd get it out sooner. I didn't receive it until July 23 (two weeks after launch). Load the game, start dynasty, turn ON preorder bonuses, and nothing. I check my email for a code of some kind. Nothing. The ONLY reason I didn't cancel was because of the preorder bonus. I contacted Amazon customer service (not easily, might I add) and they said to contact Playstation for preorder bonus code. I did confirm I ordered from Walmart last year for CFB26 and received a code in my email for the preorder dynasty coaching XP bonus.  Can ANYBODY help?

Understood. Just curious when we do get a resolution here will our current dynasties get those coach points added? At this point I can't delay my multi-user dynasties from starting any longer so I should at least get those 100 points retroactively once it's fixed. Just not getting them in any existing dynasty would not be an acceptable outcome. 

Skillboy41597​ Hey, so live support cannot assist with this one. This issue has to be dealt with by the studio team, so I would not keep waiting for a different reply, as they cannot resolve this one.

KSpee​ There has not been one on this. I poked it to see if I could get one. There seems to be more to this than what was originally reported.

Confirming I have the issue on Xbox, not a PC exclusive issue. 

I keep receiving the same copy and paste reply when I ask EA Help for an update on my ticket. I have no faith that EA is going to resolve this issue, they’re just hoping we forget about it. It’s the ONLY reason I preordered the game. I would’ve otherwise waited for it to be on sale, like it is currently. Will certainly not be preordering the game again if this issue is not resolved.