KEY OBSERVATION (IMPORTANT):
Every single time the PC is freshly booted or restarted, the game launches flawlessly on the first try without any TPM or security errors. This completely confirms that the hardware, TPM 2.0, and BIOS (Secure Boot) settings are perfectly configured. The issue strictly occurs only on subsequent launches after the game has already been played and closed (or crashed).
ISSUE SUMMARY:
When F1 25 crashes or is closed normally, the EA AntiCheat process (EAAntiCheat.GameService.exe / EA Background Service) fails to terminate properly. It remains running in the background and does not release its handle on the system's TPM module. This causes the TPM to become unresponsive, which triggers false positive errors in Windows Security, and prevents the game from launching again.
SEQUENCE OF EVENTS / SYMPTOMS:
1. Fresh PC boot -> Launch F1 25 -> Game runs perfectly.
2. The game crashes, or the user exits the game normally.
3. The EA AntiCheat process remains stuck in the background as a zombie process.
4. Because the AntiCheat is holding the TPM hostage, the system's TPM module stops responding (tpm.msc interface becomes completely blank).
5. Due to the TPM unresponsiveness, Windows 11 Security App bugs out and displays: "Standard hardware security not supported."
6. Attempting to launch F1 25 for the second time results in either "Security Violation (110)" or EA Javelin AntiCheat Error ( 2 ) ( 1052 ).
7. The only workarounds are restarting the entire PC (to clear the stuck process), or manually killing the stuck EA AntiCheat background services via Task Manager before launching the game again.
SYSTEM VERIFICATION:
- Secure Boot State is ON (Verified via PowerShell Confirm-SecureBootUEFI returning True and msinfo32).
- BIOS Mode is UEFI.
- Hardware is fully compliant. The issue is entirely software-related (AntiCheat process memory leak/hang).
REQUEST:
Please investigate why the Javelin AntiCheat service fails to close properly upon game exit and fix the critical issue where it locks up the TPM module, forcing users to restart their PCs just to play the game again.
