Season Points have reset to 0 XP

EA_Pulsar​

• Your platform: Pc
• Username: Limyoona988
• Timestamp when the issue occurred: 21/05/2025
• Any changes you've made on your account recently: No
• The error message (if any): None
• Screenshot for your current progress

This should be refunded. People bought the pass just because they could complete it quickly and be ahead of the power curve. This delay makes it pointless.

The game team is currently working on this issue. I'll let you know once I have any new information to share. 

My EAFC 25 season pass has been reset, even though I've already reached level 35.what should I do？PLZ help me

EA_Pulsar​ 

        • Your platform: ps5

         • Username: Mohamed_Ch

• Timestamp when the issue occurred (Date and Time): May 17th 2025
• Any changes you've made on your account recently: do SBC and games , after i finished dumfries sbc
• The error message (if any): No error message
• Screenshot for your current progress:

Hi EA_Pulsar​ ,

It has now been 8 days since I first reported this issue, and there’s still no solution or even meaningful communication. That is not acceptable.

In this time, I’ve gained close to 11,000 XP again, which clearly shows I would have already completed the Season Pass had this bug not occurred. Instead, I’m stuck in limbo, unable to progress or claim rewards I rightfully earned in a paid product.

Let’s not sugarcoat this: people bought the Season Pass not just for cosmetic rewards or the occasional player, but for the XP boost at Level 20 and more importantly, for the packs and TOTS opportunities along the way. You’ve promoted the Pass as a way to fast-track progress and give players a real shot at engaging with time-limited events. Missing out on Serie A TOTS and likely La Liga TOTS due to a bug on your end is unacceptable.

Expected answers:

• When will this be fixed?
• What is the current status of the investigation?
• Is there a confirmed ETA for resolution?
• What compensation will be offered? And please, be honest — will it be a meaningful gesture (like full pass progression restored, appropriate TOTS packs, or a partial/full refund), or just another symbolic pack no one asked for?

This whole experience reflects poorly on a game that many of us invest both time and money into. The lack of urgency and transparency feels like paying players are simply being ignored — and that’s not just disappointing, it’s a breach of trust.

At the very least, I expect regular updates and a realistic resolution plan that respects your paying community.

Looking forward to a proper update - not a generic response.

Same thing happened to me 

As of Thursday last week (May 15th) have been reset to 0. I should have been done all of it by now. Here are my details

• Your platform: XBOX S/X
• Username: altin1
• Timestamp when the issue occurred (Date and Time): May 15th, 3pm
• Any changes you've made on your account recently: No changes
• The error message (if any): No error message
• Screenshot for your current progress
• 

  Since this I have advanced to 16500 points but yet nothing to claim or nothing to show for

  Purchased the premium pass with 1000 Fifa points and is gone now. Really sucks. Refund would be appreciated since EA could not deliver what they offered.

Thank you for looking into it and any comment would be greatly appreciated.

I doubt there is gonna be any fix till the new season starts and that is a shame

I have the same problem, 1 week ago I was on level 23 and for no apparent reason my season pass plus was reset, I have opened three incidents and zero help, it is very very sad the large number of people affected and the little help from your company, it is very sad. 

EA_Pulsar​ this is a disgrace that you haven’t fixed it yet 

What is going on with you at EA? My Season Pass hasn’t been working for over eight days now. I’ve earned 52,900 XP and still haven’t received my rewards for levels 35 to 40. This really isn’t acceptable — it’s taking way too long and nothing is being fixed.

Just give us the rewards manually already.

I haven’t received any response to the case I opened on EA Help, and I spent 90 minutes!!! in chat with a completely clueless support agent, only to be told: “Tough luck, you’ll just have to wait for your rewards.”

Please provide current information about the issue. It seems that the issue is affecting a lot of people.