Custom Controller Mapping Breaks Shot Cancel Mechanic

Platform: PC, PS5

Controller: Xbox Controller, DualSense

Game Versions: FIFA 22 → EA SPORTS FC (latest)

Issue Summary:

Shot cancel (Shoot + LT + RT) and power shot cancel do not work at all when using in-game custom controller mappings. This has been consistently happening since FIFA 22 and is still present in newer titles.

Custom Control Setup:

Based on Alternate preset with these changes:

RT = Sprint (unchanged)

RB → LB (Finesse Shot)

LB → LT (Chip Shot / Player Switching in defense)

LT → RB (Shield / Jockey)

Steps to Reproduce:

Go to Controller Settings

Select “Alternate” preset

Apply the custom changes listed above

Start any match

Attempt shot cancel (Shoot + LT + RT)

Expected Result:

Shot cancel and power shot cancel should work regardless of custom controller mappings.

Actual Result:

Shot cancel does not trigger at all.

Workaround (Not Ideal):

Using Steam Input remapping restores shot cancel functionality. However, this introduces another issue:

LT + Y (lobbed through pass) often registers as a ground through pass

Frequency:

100% reproducible

Additional Notes:

Tested across multiple controllers and platforms

Also reproduced on PS5 with DualSense

Suggests this is not a hardware issue

Likely related to how custom input mappings handle multi-button combinations

Why This Matters:

Shot cancel is a core gameplay mechanic, especially in competitive play. Players who rely on custom control schemes are effectively locked out of using it.

Request:

Can EA investigate whether custom controller mappings are breaking multi-input mechanics like shot cancel?