Desync / Invisible Player glitch in Division Rivals (PS5)

Hello EA Support team and community,

I want to report a critical network synchronization issue that occurred during a Division Rivals match on PS5.

Issue Description: During the match, one of my opponent's players became completely invisible on my screen. I could see the player indicator/name tag ("BREMER") moving around the pitch, and the ball reacting to an invisible model, but the player's body was not rendered at all. This made it incredibly difficult to defend.

Based on the gameplay flow, this appears to be a network desync issue related to substitutions. My opponent substituted Bremer into the match; on their end, the game registered him as being on the field, but on my end, the visual model seemed to stay "stuck" on the bench or simply failed to load onto the pitch, leaving only the indicator visible.

Match Details & Platform:

• Platform: PlayStation 5 (PS5)
• Game Mode: Division Rivals
• Connection Type: Wired (LAN cable) for both me and my opponent (ping was stable around 24ms as shown in the UI).
• Timestamp of the issue in-game: Around the 71st minute (score 5-7).

I have attached a screenshot and a video clip showing the invisible Bremer with a red indicator over an empty space on the field.

Please look into this desync/substitution glitch, as it heavily impacts competitive integrity.

Thank you!