FC 26 PS4 Opponent Rage Quit

Hello EA Support,

I am reporting a suspected disconnect/no-loss exploit in EA SPORTS FC 26 Online Seasons on PS4, which affected my title-deciding match.

I was playing as France against Juventus and leading 11–3 at the end of the match. My opponent disconnected in the final seconds, but I received no win or points. This prevented the victory from counting towards my championship.

The attached video shows:

The match clock at 90:00, with Juventus 3–11 France.

The post-match Players screen, where the Juventus opponent’s details are missing while my account remains visible under France.

The video documents the score and missing opponent information; it does not capture the disconnection itself.

Similar incidents have been repeatedly reported by other Online Seasons players. I am concerned that players may be deliberately exploiting how disconnections are processed to prevent deserved victories from being registered.

Please investigate the match and connection logs to identify the opponent, determine why the result was not credited, and assess whether an exploit was used. As the opponent’s identity is no longer displayed, I cannot submit a normal report against their account.

Please also review whether my missing win, points and resulting championship can be restored. If restoration is not possible, please explain why and confirm whether this issue is being investigated.

Platform: PlayStation 4

Mode: Online Seasons

Score: Juventus 3–11 France

Match time shown: 90:00

Evidence: Attached video

Thank you.

[Video removed - CM]

2 Comments

EA_Barry
Community Manager
2 days ago
rqxsl018w2y7

Please do not identify any player you suspect may be cheating, "Naming and Shaming" is not allowed on EA Forums. If you suspect unfair or abusive play, you can use the steps detailed at the following link to report.

HOW TO REPORT CHEATING, ABUSE or HARASSMENT

Thank you. EA_Barry.
rqxsl018w2y7
New Spectator
1 day ago
Hey E-Barr,
Who exactly am I “naming and shaming”? The opponent had already disconnected, and their name wasn’t even visible in the video.I was winning a title-deciding match 11–3 and received no win. This issue has been affecting players for months, yet your response is to remove the evidence and warn the person reporting it. Seriously?
You’re directing me to report a player whose identity the game no longer displays. How exactly am I supposed to do that? I paid to enjoy this game. Instead of addressing the problem, you’re policing my complaint about it. Doesn’t that effectively protect the people abusing this issue while leaving the affected players with nothing?
Please explain what rule the video actually violated—and address the problem it documented.
Also, I CANNOT follow the steps you linked to report this player because their name is no longer visible! If you had actually watched the video instead of removing it, you would have known that!

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FC 26 PS4 Opponent Rage Quit

2 Comments

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