Ideas

Messi1959's avatar
Messi1959
Newcomer
5 hours ago

My evolution us stuck in store and cant redeem it

I have a evolution in my store that can not be claimed for some reason I have packs that I cannot be opened because of this issue can you help me if needed my ea ID is Messi1959, please help me as soon as possible its been like this forever. I got this evo from the season pass because I haven't redeemed my season pass for a while so please help me

 

connectivity
evolutions
progress issue
xbox

2 Comments

  • DrueODea's avatar
    DrueODea
    Rising Spectator
    2 hours ago

    I have had the same bugged evo for 3 weeks now and I know your pain turning on ever day and not being able to open packs. EA team just turns a blind eye as I reported many times and customer agents don’t want to create a case to check my account. It looks like we need to buy new consoles just to remove this bug because EA won’t do it 

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