UT Champs bug: Throw-in never plays → Unfair loss + rank lost

Hello everyone,

I would like to report a serious bug that occurred during a FUT Champions match and resulted in an unfair loss, including the loss of my rank and the rewards associated with it.

During the match, my opponent received a throw-in, but the player never played it. The animation froze, the ball was never put back into play, and I had no way to restart the action. Despite this, the in-game clock kept running normally.

The added time shown was +2 minutes, but the match continued until more than 120 minutes without restarting. The game then ended automatically and gave me a loss, even though I was winning.

I have a video of the bug

Impact:

Unfair loss in FUT Champions
Loss of the rank I should have reached
Loss of the rewards associated with that rank

Frequency:
This is the first time I have encountered this bug, so it seems intermittent, but the impact is extremely important because it affects competitive progression.

Platform:
EA Sports FC 26
PlayStation 5

I am also in contact with EA Support and they forwarded my case to the game team for investigation. I am posting here as suggested so the bug can be tracked publicly and so other players can report if they experienced the same issue.

Thanks for reviewing this.