Ideas

Nitschels7's avatar
Nitschels7
New Spectator
2 months ago

Xbox Disconnect around 60' in-game

For the last couple of days, I've been disconnecting on Xbox whenever playing online gameplay in Ultimate Team. My connection seems to be fairly stable mid-game when I can play, but then, around 7-8 real-life minutes of playing the game, I get a message saying that I have been kicked from the EA servers. This has happened in both live events last Friday, and today, Monday, the 15th, I'm having the same issue. I have tried restarting my console and my router, but neither has seemed to resolve this issue.

connectivity
crashing
multiplayer
xbox

3 Comments

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. Thanks for reaching out. Let's check the strength of your connection. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score.

  • Nitschels7's avatar
    Nitschels7
    New Spectator
    2 months ago

    These are the average scores; however, I am seeing games with scores in the upper 80s and mid-90s that I still disconnected from.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    It looks like your issue is being on a wireless connection. Can you switch to a wire or is your router too far away?

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