Xbox Series S – Clubs Not Working + Season Pass Unavailable (Consistent Errors)

Hi EA Team,

I am experiencing ongoing issues on EA Sports FC 26 that appear to be server or account related. I contacted support and received Case ID #241739143 and was advised to post here.

Issues:

• Clubs mode fails to connect or load
• Season Pass is currently unavailable and not progressing
• Ultimate Team works normally

Error Messages (every attempt):

• “The season pass is currently unavailable and you will not be able to earn progression towards your season pass.”
• “Unable to connect to the EA servers. Please check your internet connection and try again.”

Platform and Setup:

• Xbox Series S
• Wired and mobile hotspot tested
• NAT Type Open
• Ping around 40 to 47 ms
• UPnP enabled

Troubleshooting completed:

• Restarted console and network
• Cleared MAC address
• Reinstalled the game
• Tested multiple networks
• Disabled VPN (Verizon Secure Wi-Fi)

Additional notes:

• Errors occur every single attempt (not intermittent)
• Issue only affects Clubs and Season Pass
• Connection is stable in other modes

Request:
Can this be escalated or confirmed as a known issue? This appears consistent and reproducible. I can provide screenshots if needed.

Thank you