Ideas

WoYaoOuDaKa's avatar
WoYaoOuDaKa
New Spectator
2 days ago

Transfer list gains extra previously owned cards after sales

Transfer List Exceeds 100 Items and Previously Owned Players Unexpectedly Reappear

I encountered an unexpected issue with my Transfer List.

My Transfer List was full at 100/100 items. After 8 items were sold normally, I noticed that previously owned player items had unexpectedly appeared on my Transfer List.

Instead of having fewer items after the sales, my Transfer List now displays 108 items, exceeding the normal 100-item capacity.

What I observed:

  • The unexpected items are player cards that I had previously purchased/owned.
  • They appear in both the Web App and the game itself, so this does not appear to be only a visual/UI issue.
  • Some of these unexpected cards display the First Owner indicator, even though I had previously purchased those players.
  • The affected items cannot be sent back to my Club.
  • Duplicate versions of some players are visible on the Transfer List.
  • My Transfer List currently displays 108 items.
  • This issue is preventing me from using the Transfer Market normally.

I did not intentionally create these items, and after noticing the issue, I have not attempted to sell, discard, transfer, or otherwise profit from the unintended items.

I have also seen reports from other players experiencing the same issue.

I am also concerned about the unintended duplicate items and incorrect First Owner status potentially causing account integrity issues. I would appreciate confirmation that my account will not be penalized for items that appeared as a result of this issue.

Please investigate this as soon as possible because this issue will affect the normal transfer market function and may cause concerns about account integrity for affected players.

I can provide screenshots and further details if needed. Please fix this as soon as possible.

9 Comments

  • I'm having a strange issue with my transfer list and the players on it.

    After logging in earlier today and relisting my expired items, I noticed that some unlisted items remained on my transfer list. These appeared to be duplicates of players I already had on the list.

    At first, I thought it was just a visual glitch that could be fixed by restarting the game. However, the duplicated cards seem to be actual separate items. I'm able to sell both the original card that was already on my transfer list and the duplicated card. I can also store the duplicated or original card in my club.

    The duplicated players are shown as "First Owner," even though I have never packed them.

    Since I first noticed the issue earlier today, more and more players have appeared as duplicates on my transfer list. This eventually caused my transfer list to exceed the 100-item limit. While the list was over the limit, I couldn't remove items normally, so I had to sell or discard items to get back below 100.

    I've attached a screenshot showing some of the duplicated players, as well as screenshots from my gallery showing that I never packed these players. I've also included a screenshot showing 104/100 items on my transfer list. Trying to list additional items while in this state resulted in an error message.

    There is nothing specific that I have done to trigger this issue. The duplicates seem to appear on their own, and I'm concerned that this could potentially result in my account being flagged or banned even though I haven't intentionally done anything to cause or exploit the issue.

    I'm playing on PC with EA App.

    Thanks for the help!

  • WoYaoOuDaKa's avatar
    WoYaoOuDaKa
    New Spectator
    2 days ago

    I'm seeing a similar issue with my transfer list in the EA FC Web App. A few extra cards have appeared, so the number of cards shown is higher than I expected. I initially thought it might be a display or refresh issue, but I haven't been able to confirm why those cards are there.

    Has anyone found a way to tell whether these are real separate items or a Web App synchronization bug? Could the EA team please investigate? I'm happy to provide screenshots and further details if needed.

     

  • WoYaoOuDaKa's avatar
    WoYaoOuDaKa
    New Spectator
    2 days ago

    I'm experiencing what appears to be the same bug, and I've confirmed that the extra cards appear both in the Web App and in the game—not just in the Web App display.

    It seems to happen when my transfer list is full: after N cards sell, refreshing the Web App causes N additional cards that I previously owned to appear on the transfer list. These extra cards are marked as “First Owner” in both the Web App and the game, even though they were not first-owner cards.

    I hope the EA team can investigate and fix this as soon as possible. I'm concerned about the unexpected cards appearing on my account through no action of my own.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Thanks everyone for reporting this issue and sharing the details. We’ll review the reports with the team and pass along the information provided here.

  • RilleTiIIe's avatar
    RilleTiIIe
    New Spectator
    1 day ago

    Facing the same issue just recently and thought it might be a visual glitch / bug at first...

    Only when trying to re-list players via Companion App on mobile.

     

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Thanks again, everyone, for taking the time to report this and share the details so far.
    If you still suspect that some of the items appearing on your Transfer List are duplicates, please share the following information with us:

    • EA ID / username:
    • Platform:
    • Player name(s) affected:
    • Item version:
    • Number of duplicate items
    • Whether the duplicated items show as First Owner
    • Whether the items appear in-game, Web App, Companion App, or all of them
    • Screenshots showing the duplicated items and your Transfer List count

    Any other details that could help us reproduce or review the issue would also be very helpful.

    Thanks again for your help. 

  • RilleTiIIe's avatar
    RilleTiIIe
    New Spectator
    17 hours ago

    Hi Team, 

    Where could we reach out to with these details please ?

    Is there specific link or Support section available to address this for my affected account for full transparency ?

    Since impacted users/players, including myself, might be a bit worried for their transfer list and transfer market access and account in general. This was not done intentially to profit from this bug, but caused by a visual glitch in the App itself...

    Thank you in advance!

  • Rampage_A7X's avatar
    Rampage_A7X
    New Spectator
    14 hours ago

    Hi EA_Pulsar,

    The glitch is still present after my first message here, although not to the extent that it causes me to exceed the 100-item limit on my transfer list.

    Here is the requested information:

    • EA ID / username: Rampage_A7X
    • Platform: PC
    • Player name(s) affected: multiple, see below
    • Item version: Rare Gold
    • Number of duplicate items: at least 20
    • Whether the duplicated items show as First Owner: Yes, all of them
    • Whether the items appear in-game, Web App, Companion App, or all of them: They appear on all available platforms. The items can be stored in my club, sold and used in matches.

     

    Some additional information that might be helpful:

    • I usually have around 90–100 items on my transfer list, with a high amount of fluctuation due to frequent buying and selling. I don't know whether this could have any connection to the glitch.
    • I don't know exactly when the issue first occurred. I only noticed it after a first owner Luis Díaz appeared on my transfer list, even though I was sure I had never packed this card. It is possible that additional duplicated items appeared before or after my initial report without me noticing them.
    • I tried to store as many of the affected items as possible in my club because I did not want to profit from the glitch. I discarded some others in order to get my Transfer List back below 100 items.
    • I have attached a screenshot showing items on my Transfer List that I am 100% sure are a result of the glitch. I do not remember packing these players, and they do not appear as packed items in the in-game gallery.
    • I also attached a JSON file containing data for these players that I gathered from the network requests made by the UT Web App while accessing the transfer list. Perhaps the item/resource IDs or other data in the file can help you trace how these items were created or where they came from.

     

    Thanks for your help!

    If there is any additional information I can provide or anything else I can do to help investigate the issue, I would be happy to assist. Please feel free to reach out to me anytime.