Ideas

Henkkah1994's avatar
Henkkah1994
New Spectator
26 days ago
Status:
New

CHEL - Game configuration failed

Game configuration failed . The game suffered a configuration fail. Please try again.

Me and my teammate have been suffering of this error for some time now. It is random, and the error pops up as the game starts to load into the game. We mostly play as a group of 4 people or more, so when this kind of error happens the rest of our group leave the game so we can re-queue for a new game, giving us all a very bad experience of the game. Link to our club: https://www.ea.com/fi-fi/games/nhl/nhl-25/pro-clubs/overview?clubId=61988&platform=common-gen5

My teammate sent a request / message of this same issue a week ago, and we were told that the way to resolve the issue was to delete our club (https://www.ea.com/fi-fi/games/nhl/nhl-25/pro-clubs/overview?clubId=22277&platform=common-gen5) which we did. In hes message he referred to this post; 

The latest match where this error happened is match id of 13722533280441, where our team (Pekan Tangat) faces Usama HC. We had a group of 5 players, and only 3 of us got into the game. So me and my one teammate got the "game conf failed" -error and did not make it into the game. Therefore the rest of group ditching the match and giving us another 0-3 defeat to our name. The player id;s of the players that got the error when loading into the game: 802295888 and 1692714479

So with the advice given, we deleted our initial club (Div 1 club) to create another, which we were fine with as long as the error would be fixed. Now we are in a situation where we have deleted our initial club, but the error persists. So the solution of "deleting the club" wont be an acceptable answer this time, as it seems not to work.

I have now provided you with sufficent data to dig into this, giving you the exact match id of when it happened, and who it happened to. I can provide the PSN nicknames of the error victims via PM aswell, if the player id linking to psn names is needed. 

Im looking forward in hearing more of what causes this, and how we can fix this so that we can get the full experience of the game without having to always worry, when the next configuration error happens again.

EA_Aljo 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Hi there. Thanks for all the details. We're still investigating this. I'll add your info to the list of players facing this issue.

  • The post is missing the link that my friend referred to when sending a message of this same problem, so heres the link:
    https://forums.ea.com/idea/nhl-25-bug-reports-en/game-configuration-failedfailed-to-retrieve-data/5002297

  • gr3yh4m's avatar
    gr3yh4m
    New Spectator

    I get the failure anytime I try and queue. It’s an absolute joke that all that EA does is tell us to check the forums. 

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