Xbox X-game loads up, I can access menus, but then when I start a game or practice the game will freeze up?? Tried rebooting, powering down, uninstalling, not sure what to do next? Help
Ideas
47 Comments
I can try blowing it out, but every other game including NHL 24 works with no issues. Does NHL 25 impose greater demands on the console?
- EA_Aljo
Community Manager
I really don't know if that's the case or not. This is worth trying since it seems to be a hardware issue.
Can you explain “a hardware issue”?? Every other game works(including NHL 24). The Xbox is updated also.
The whole system freezes, how would I test another account? Thanks
Same with is happening with me. Every game is working except nhl 25
Can you explain “a hardware issue”?? Every other game works(including NHL 24). The Xbox is updated also.
- EA_Aljo
The reason I say that is because this is happening to a very small part of the community. So far, we haven't been able to reproduce it. I'm not going to guarantee that it's not the game. Obviously, when it doesn't happen with any others, that seems to be the case. Hopefully, we'll be able to reproduce it and get a fix out.
Stop by my place, I’ll pay for the pizza(Red Tomato Pie, such good pizza !) you bring the drinks and we can watch it freeze up, then play ‘24 instead.😄
- EA_Aljo
If you were in Texas, I might take you up on that ;)
Can you confirm your console is free of debris and in a well ventilated space?
The Xbox was blown out with a computer cleaner(compressed air) and in a well ventilated area. Kamloops to the border of Texas would be a 33 hour straight drive. If the snow starts, tack on a few more hours.
