Game:
I was playing in Be A Pro Mode and got my first hat trick at home arena and as the hat celebration is wrapping I start to get a few sound issues and then the screen went black and crashed back the XBOX main screen completely out of the game. I went back in and tried again and repeated the hat trick and same thing. I was able to recreate it 4 times. The last time I even tried deleting the saved game and starting over and it still happens. In other words it's repeatable.
Ideas
EA has no excuse to not fix this. Popular hockey YouTuber 2BC was streaming and it happened. There’s your video. Fix it.
https://youtu.be/wKL1WWlL9hY?si=MXy3XiKEZPh5zfQt
Don’t even bother. It won’t be fixed until next game or the game after that. Community managers ask for video proof and you show it to them and nothing is done about it. 🤷🏻♂️
- EA_Aljo
Community Manager
This couldn't be further from the truth. While we can't act immediately on issues like this, critical ones that cause a crash are normally addressed. These things take time. The process is far more complex than as being assumed.
Hi there. I'm having the same problem on Series X. Score a hat trick in be a pro and while the 'baseball caps are thrown on the ice' animation plays, the frame rate starts dropping and then the game throws you out to dashboard. It has ruined 3 very exciting comeback games. A wee bit frustrating. Love the game though. X
Works after last update, no more crashes.
Same thing happened to me twice tonight. Performed the hat trick(s) as a winger on Utah BAP on Xbox Series X, if that helps identify the issue. Unbelievable.
It's crashing on the ps5 also in bap
- EA_Aljo
Is it possible to get a video of this?
- EA_Aljo
Hi there, vikesfan1724 and Gilgarcia87
Would either one of you be able to get me a video of this? You can publish it through your console or put it up on YouTube and respond with a link.. I'll get it over to the team for review. Thanks!
I personally don't know how to capture a video. I tried and this time it crashed after my 2nd goal but the video capture ended before the 2nd goal. I don't know how to publish it or make a YouTube video for it either.
$100 for this game. Its been 2 weeks and my favorite game mode is unplayable because I score too many goals. Unbelievable.
Same problem here, already sent 2-3 crash reports with videoclip from PS5. Tried an old BaP and a new one. Every time were during my 1st Memorial cup game when scoring a hat trick. I see fans starting to throw hats then it crashes. Been playing the mode since PS3 days and it's the first time I can't even play one single game without a crash. Totally unacceptable.
I’m a new hockey fan from Utah. So playing as a right defensivemen for Utah. Had this happen when I scored a hat trick (which is super cool, because I don’t score a ton since I’m A) A defensemen, B) new to hockey so I suck, and C) Am willing to play on a hard difficulty and take the L’s to learn.
I’m legit pissed. Want at least a partial refund on the game.
I also can’t get a freaking video because my game crashed so there is nothing to record!!!!This also happened to me playing on the sharks yesterday. During the celebration after scoring the hat trick it starts to have sound issues and skips a bit then dash board. I then reloaded started again. This time a CPU (Logan Couture) scored a hat trick and the same thing happened... So it's not just if you score a hat trick, a hat trick Dashboards you regardless of who scores it. Game was a home game @ the SAP centre
This is basically the only mode I've been playing recently and now I can't even play this..
Xbox series S 1TB console.
No way. We used to chel up back in the day on my old account. Hope you’re doing well Calman
Hey buddy, add me up Calman85 we will have a reunion of sorts lol 👊🏻🔥
- EA_Aljo
Hi there. I really need a video of this. Please let me know if you get one. Thanks!
I'll try.. is it possible to revert to a prior patch of the game?
I've sent in multiple reports through the game on my PS5, hopefully they rectify this soon. Currently the only way for me to move forward is to sim the game once someone scores 2 goals or you be quick (right away when someone gets the hat-trick) and pause then sim the rest of the game. It doesn't seem to matter who gets the hat-trick. I've let the scene try to play or or try and skip the scene, it doesn't matter, the game freezes and then ask you to send report.
same for me! every hat trick in Be a pro, doesn't matter if its my player or another on my team. after the celebration when the EA logo pops up it freezes. i've sent the report when prompted on ps5 each time. last 2 times i included the video when sending the report. error code CE-108255-1 for reference. so far when replicating the error the only time it doesn't crash is when i score the third goal after the coach asks for another goal, it cuts to the coach conversation after the hat trick rather than the ea logo.
New crash tonight. Third ASSIST in a game caused it to crash. This is ridiculous.
- EA_Aljo
Thanks for the report. I'll pass this on.
So you know the update DID NOT FIX THIS!!! AND THERE ARE MORE PROBLEMS WITH THE GAME. WAS THIS EVEN TESTED!?
