Ideas

Horshmor's avatar
Horshmor
New Spectator
1 month ago

Black screen after launching game on PC, can't alt-tab only reboot helps

Randomly the game launches with black screen and locks pc completely, can't switch to other windows and only reboot helps. Sometimes when I try to launch the game out of focus this bug doesn't happen. 

3 Comments

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hey there, I'm sorry to hear about that. 

    I noticed you posted this a while ago and didn't get any replies. I want to check if this issue is still ongoing. If you're still experiencing this problem, please let us know which troubleshooting steps you've tried so far and share a DxDiag

  • Horshmor's avatar
    Horshmor
    New Spectator
    8 days ago

    I found strange workaround which helps every time. When launching game, i switch to other window so my game becomes out of focus. After fully waiting for game to start, i switch to window with game and it works fine. Every time I launch game like this, I get accessibility settings, like it started first time. 

    When not doing this, game still sometimes start with black screen

     

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Thanks for the additional information. I’m glad you were able to find a workaround for this.

    I’ll pass the DxDiag on to the team so they can investigate further and work toward a proper solution.