Ideas

dillon824's avatar
dillon824
Seasoned Newcomer
22 days ago

Can not launch into game.

I have cleared my cache, reinstalled the game, reinstalled EA Javelin Anti-Cheat, and tried launching in windowed mode and the game either gives me "Error Code : 1478078408 " , Grey Screens before th...
bug
crashing
ea app
freezing
launching
pc
technical issues
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
21 days ago

Hey dillon824​, I'm really sorry you've gone through so many steps, and still can't launch skate. 

Could you please try a Clean Boot, which will disable other background programs that may be conflicting with the game? If the issue persists, please share a DxDiag. 

dillon824's avatar
dillon824
Seasoned Newcomer
21 days ago

I don't wanna risk ruining my PC but here is the DxDiag 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hi dillon824​ ,

    Thank you for sharing the DxDiag. You haven’t done anything wrong by providing it, and I appreciate you taking the time to help us investigate this. Let’s try repairing the graphics and Windows components first. These steps use Windows’ built-in tools and official driver updates:

    1. Download and install the latest Game Ready Driver for your RTX 5070 Ti through the NVIDIA app or NVIDIA’s official driver page. If the installer offers a clean installation option, please select it.
    2. Restart your PC after installing the driver.
    3. Open Command Prompt as administrator and run these commands one at a time:
      • DISM.exe /Online /Cleanup-image /Restorehealth
      • sfc /scannow
        Please allow each command to finish completely before restarting your PC. These are built-in Windows tools that check for and repair damaged Windows components.
    4. Go to Settings > System > Display > Graphics, select skate., choose Options, and set it to High performance so that Windows uses the RTX 5070 Ti instead of the integrated AMD graphics.
    5. As a temporary test, disconnect your additional monitor and turn off HDR before launching the game. This will help us rule out a display configuration conflict.

    Once those steps are complete, restart the EA app as an administrator and try launching the game again.

    Let us know how that goes. 

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      13 days ago

      Hey there, just checking in to see if these steps helped. Let us know if you still need any assistance.