hey friends,
we're trying to indentify commonality amongst crashing issues to get the details over to the studio. but we need your help and some details.
- platform
- username (EA ID - even if you're on Steam or console, you have an EA ID on the EA account your Steam or console platform are linked to)
- where/when are you crashing? (during the EA Anticheat screen - the little coverart box with the loading line at the bottom, in a specific mission, during menu transitions, etc.)
- system details - the easiest way is to generate a DXDiag. this faq has info on how to generate one, and make sure you attach it to your post so we can review it.
- please also run a network test and provide your network speeds. a great site to do this is https://speedtest.net.if you're on PC, as a reminder, these are the minimum and recommended specs to play skate.we do have someworkarounds that may help, but these are not guaranteed to fix the issue but definitely some troubleshooting to help isolate where the crashes are occurring.
official workarounds/troubleshooting:
- Ensure drivers are updated (reinstall them using DDU)
- Ensure Windows is updated.
- Do not undervolt or change the clock speed of your graphics card. (Revert to default).
- Ensure that files are not corrupted. Verifying the integrity of the game files through your game launcher.
- For EA app, go to your library --> click on the 3 dots of skate. --> Repair
- For Steam, go to your library --> right-click on skate.--> Properties > Local Files > Verify integrity of game files.
- PC-related issues: Troubleshooting Guide: https://forums.ea.com/blog/skate-game-info-hub-en/skate--pc-troubleshooting-guide/12565981
- Connectivity issues: Connectivity Guide: https://forums.ea.com/blog/skate-game-info-hub-en/skate--connectivity-guide/12566159
- Ensure that the VPN is disabled and check that the EA App is not in offline mode.
our community has also come up with some workarounds/troubleshooting to help.
community workarounds/troubleshooting:
- Disable cross-play as soon as you get into the game.
- Open the EA app and sign in first before opening Skate on Steam.
- Reinstalling anti-cheat manually.
- Go to "Steam\steamapps\common\Skate__Installer\EAAntiCheat" and run the file.
- Disable Steam Overlay, disable upscaling and the drop graphics to Low preset (set FPS to 60). Guide
- Restart your device in Clean Boot mode, then try launching again
- Make sure you’re defaulting to your High-Performance GPU.
- Run the System File Checker tool.
- Try putting game into windowed or borderless windowed.
- Launch the game from Steam, and immediately thereafter open a tab of your preferred web browser while the game loads in the background. After waiting a few moments in the browser, switch back to the game, and it should then run smoothly.
thanks so much for the information you can provide - and if any of the above workarounds help, please let us know.
the skate. team
