Ideas

scoreoff's avatar
scoreoff
Seasoned Novice
5 days ago
Status:
Investigating

Infinite Loading/Black Screen After Returning to Marker or Completing Challenges

Platform: PC, PS5 (platform-independent)

Description: Since Season 3, returning to the session marker (D-Pad up) occasionally causes the game to freeze on either the loading screen or a completely black screen. This happens approximately 1–2 times per hour. Same thing when completing challenges. The screen does not resolve, and the only way to recover is to force close the game (Alt + F4 on PC).

Additional Details:

  • The game continues running in the background. You can hear other players, and matches (e.g., OTL) continue without your participation.
  • Occurs on both PC and PS5.
  • Attached: video recording showing the issue.

Steps to Reproduce:

  1. Play the game normally.
  2. Return to the session marker using D-Pad up or finish a challenge.
  3. Occasionally, the loading screen will freeze or go black.

Frequency: 1–2 times per hour

Impact: Prevents gameplay and requires forced shutdown.

bug
crashing
freezing
pc
playstation
steam
technical issues

4 Comments

  • EA_Groguet's avatar
    EA_Groguet
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey there,

    Thank you very much for your report. This is currently being investigated as marked in our Weekly Grind.

    • Returning to the session marker while 'getting unstuck' can get the player stuck on a black loading screen.

    -Groguet

  • YTBennzy's avatar
    YTBennzy
    Rising Newcomer
    1 day ago

    tell me why i  was doing the new zexyzek isane gap challenge and i did everything until i was about to do this 540 spin and i land it and while i did i fell off my board just for my game to give the black screen of DOOM  and leaving to restart my game just to restart the CHALLENGE again like its so mentaly draining to have so much progress done just to restart the challenge.

  • EA_Groguet's avatar
    EA_Groguet
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hi there,

    This is not related directly to the ZexyZek issue. This is a known issue the team has been investigating for a while and has been reported in our Weekly Grind.

    • Returning to the session marker while 'getting unstuck' can get the player stuck on a black loading screen.

    Keep an eye in our patch notes to see when this known issue is being solved.

    -Groguet