Haven’t been able to load up my game all day and I can play other games no internet connection issue
[Thread title changed for clarity and tracking purposes. EA_Claus]
Ideas
EA_cuervo
Community Manager
Community ManagerThanks for giving that a try, we really appreciate it. I’ll share everything you’ve told us with the team, including the steps you’ve already done, and we’ll see if there’s anything else we can look into from here.
Hello thereEA_cuervo you have literally been ignoring me and others, I’ve made a post about this as well and other people are commenting having the same issue
- EA_cuervo
Hey W00Fbaybee, I know this has been really frustrating, and I’m sorry you’re still dealing with it. But I do need to be honest, we can’t help any further unless the troubleshooting steps are actually completed. They’re not just suggestions; they’re the only way for us to rule things out and figure out what’s going on.
I also noticed you spoke with another community manager in a different thread and didn’t follow the steps they shared. Without those steps done, we’re stuck; there’s nothing new we can offer or check on our side.
We really do want to help you get this sorted, but we need your cooperation. Once you go through the troubleshooting we provided, we can take it from there.
Ok and I asked the last person how to even do all of that because I literally don’t know how im on Xbox my NAT type says open already what now?
- EA_cuervo
W00Fbaybee Thanks for trying the steps suggested. We appreciate your cooperation. I've raised this issue with the team again and I will update you once I hear back from them.