Any chance to fix the lag issue?

Do you mind to fix the lag issue? Gac, fleet arena, tw... Nothing really works, what could benefit in game! What is the problem? People don't spend enough money on the game or have a big batch of useless devs or the lack of management who has zero sense to do their job, hire better crew? Any plans for refound, complimentary pack (not 3 shards if cwc)?