Ideas

swordsman04's avatar
swordsman04
Seasoned Novice
2 months ago
Status:
Confirmed

Coaxium Heist Missing from Kessel Run

Coaxium Heist is missing from Kessel run. Went to claim rewards after making a purchase around 2:20pm ET and the event is missing entirely. See screenshot.
android
ios
missing content
pc
strangebirds07's avatar
strangebirds07
Rising Rookie
2 months ago

I made a $99 purchase before I noticed there was no coaxium heist. It is an incentive to use the web store and part of what was purchased. Support on device keeps closing tickets because it's been less than 24 hours.

CG_Meathead​ ??

  • swordsman04's avatar
    swordsman04
    Seasoned Novice
    2 months ago

    ya not comforting that this is still tagged as "new" and not "investigating." I made a $30 for the new character shards for the same reason. get the nice rewards from the coaxium heist track

  • strangebirds07's avatar
    strangebirds07
    Rising Rookie
    2 months ago

    EA_Gunner​ CG_Meathead​ Why no update on this? Why no communication? I've opened several tickets. Two were autoclosed because it hadn't been 24 hours. Why do I need to provide proof of purchase? Your system can't track users, purchases, and fulfillments? Are you vibe-coding?

    The webstore promises bonuses with your purchase and then doesn't give those out - seems like fraud or at least negligence. Do you enjoy people being angry with you?

    edit: and now support is saying the crystals and coaxium were delivered to my account. There is no coaxium in my account from this purchase. You control shipping and receiving in this situation. How do you not know what is in my account?

    • strangebirds07's avatar
      strangebirds07
      Rising Rookie
      2 months ago

      EA help chat says contact in-game help chat. In-game help chat says contact EA help chat. No one can do anything. No one is responsible. 

      End-result: No players want to spend money. Stop punishing people for your mistakes if you want their cash.

    • swordsman04's avatar
      swordsman04
      Seasoned Novice
      2 months ago

      I agree. Even if the root cause of the problem is still under investigation, they should be able to correct the specific issues by providing the missing progress on the Heist track equal to the amount we should have gotten

      • strangebirds07's avatar
        strangebirds07
        Rising Rookie
        1 month ago

        I received the missing coaxium (+ some as interest) just a few minutes ago. Thank you for fixing this

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