Era Pass

When attempting to purchase the era pass, the screen will load but not continue with the purchase. I have tried over the two days and am now severely behind on colosseum battles resulting in me not having a 4 star Kleya. This also means I cannot participate in tier 3 of the marquee event, losing me 15 Kleya shards in addition to the 20 I cannot gain. Please fix this issue and either refund the purchase or give the rewards as intended. Thanks