As the new Era launched, I purchased a 5×pull using crystals. When I went to promote r5 (in the same way I have done with every Era toon), the game took me to the normal character screen. I clicked on the button ro level up and a forced refresh happened. When the game reopened, my shards from the crystal pull were gone....but so were the 6k crystals.
Please refund the crystals, or give the shards that are missing (1×5, 3×7, 1×10).
Ally Code: 162-413-635
Any word on this?
Has anyone had any further update yet? The fact the next marque is out tomorrow and I still don't have a 5* R5 is a joke... missed out on 2 whole weeks of having a 5 star R5 for colliseum
Please ea can you provide an update on this?? Many affected!
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EA QV TeamHello Ian! I’m sorry to hear this happened but also happy to know I am not the one. This is my first time going for the 5* units so having saved my crystals I was excited to give this era a real go but I bought the booster pack and got 32 shards… (3x5 1x7 1x10) when the game refreshed on its own both crystals and shards were gone please CG can we have our crystals back or shards :(
Community Manager