Ideas

fireflyvup's avatar
fireflyvup
Seasoned Newcomer
3 days ago
Status:
New

Pending Transaction Error

Okay, so this is probably the 24th time I've had to explain myself and what the issue is.. You guys are my last resort, literally. PLEASE HELP!!  I've been getting a Pending Transaction error insid...
android
gameplay issue
missing content
ui (user interface)
fireflyvup's avatar
fireflyvup
Seasoned Newcomer
1 day ago

No, I am not using PayPal as a payment method. I am using my debit/credit card. I don't see any purchases on my Google account since March 1. The last "interaction" I had was the other day when I asked to refund my last purchase on March 1 just to see if that changed anything. I haven't been able to make a purchase since March 1. Are you sure that's the correct account?

fireflyvup's avatar
fireflyvup
Seasoned Newcomer
1 day ago

For the record, I do see brand new "pending" charges from EA on my bank account today, but I essentially haven't been able to purchase anything since March 1, 2026; almost 10 days ago. That's probably what you're looking at. Are these charges really taking almost 2 weeks to process? 

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    1 day ago

    The last 7 purchases you made on account 377-174-272 between 3/03/2026 & 3/08/2026 were made on the webstore. 

    The last Google purchases (6 in total) were made on 3/01 /2026. All of them were delivered within seconds.

    • fireflyvup's avatar
      fireflyvup
      Seasoned Newcomer
      14 hours ago

      This is what I've been telling support inside the mobile game for weeks now. My EA account is old.. and it's tied to: mailto:[edit: email address removed]. My GooglePlay account, however, is tied to: mailto:[edit: email address removed] 

      I have been able to make purchases online via the webstore inside a web browser, but I am unable to purchase anything from the mobile app/game. You are correct, I am able to purchase via the web browser at: https://store.galaxy-of-heroes.starwars.ea.com/ but I am unable to purchase anything from within the mobile game. I leverage my Diamond status in GooglePlay for bonus points so I am always inside the mobile game through Google. 

      I've been asking about the difference between these two email addresses/logins from support for a while now, but I still haven't received a response about it. Can you help me answer this?

      • EA_Gunner's avatar
        EA_Gunner
        Icon for EA QV Team rankEA QV Team
        14 hours ago

        The emails play no role in the purchase flow. The emails can differ across platforms. The linking is what's important, and that seems to work from what we can say. I'll check with studio if they know what may prevent your Google account from purchasing content in-game.

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