Okay, so this is probably the 24th time I've had to explain myself and what the issue is.. You guys are my last resort, literally. PLEASE HELP!!
I've been getting a Pending Transaction error insid...
Ideas
This is what I've been telling support inside the mobile game for weeks now. My EA account is old.. and it's tied to: mailto:[edit: email address removed]. My GooglePlay account, however, is tied to: mailto:[edit: email address removed]
I have been able to make purchases online via the webstore inside a web browser, but I am unable to purchase anything from the mobile app/game. You are correct, I am able to purchase via the web browser at: https://store.galaxy-of-heroes.starwars.ea.com/ but I am unable to purchase anything from within the mobile game. I leverage my Diamond status in GooglePlay for bonus points so I am always inside the mobile game through Google.
I've been asking about the difference between these two email addresses/logins from support for a while now, but I still haven't received a response about it. Can you help me answer this?
For example EA_Gunner - I just logged in to the webstore via the desktop app (EA app) and then I made a purchase in the webstore there. I attached a screenshot of the purchase below. Also, I just updated my EA account email address to match my GooglePlay account email address (hoping this works). Keep in mind, I've always been able to purchase via the desktop/EA app, but it's the mobile game on my Android device that is throwing the error. I am going to test this again today and see if anything changed with these changes..
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- EA_Lanna3 months ago
Community Manager
