Hello Support Team,
I am encountering a fully reproducible crash on the PC client when attempting to access Rise of the Empire (ROTE) in Star Wars: Galaxy of Heroes.
Detailed Issue Description:
Each time I attempt to open ROTE—either via the main event icon or through the Guild menu—the game does not load the Territory Battle. Instead, a Unity loading window appears displaying:
“Heroes - Unity 2022.3.62f2_7670c08855a9”
The loading bar begins but does not complete. The application then automatically closes to desktop without any error message. I am not manually closing the program—the crash happens on its own.
This issue occurs 100% of the time when accessing ROTE and is fully reproducible.
System Information:
- Platform: Official PC Client
- Operating System: Windows 11 Pro
- Player Name: DragonDao
- Ally Code: 458-258-275
Troubleshooting Performed:
- Fully uninstalled and reinstalled the PC client multiple times
- Restarted the system
- Attempted access through both navigation paths (event icon and Guild menu)
- Confirmed Windows 11 Pro is fully updated
The issue persists after clean reinstalls, which suggests this may not be a standard installation corruption.
Request:
Could you please:
- Confirm whether this is a known issue with the PC client?
- Review my account logs for failed ROTE initialization attempts?
- Advise if there are specific Unity cache or local data folders that should be manually removed beyond a standard uninstall?
This crash is preventing participation in Territory Battles and directly impacting guild progression.
Thank you for your assistance.
Best regards,
DragonDao
Ally Code: 458-258-275
