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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
1 day ago
Status:
Needs More Info

Black Photos & Paintings after update 1.124.54/2.33

Hey Simmers,

Today we released an update that addresses the remaining known causes of the black photo issue we’ve been tracking. Because this problem can occur in a variety of situations, we’re still monitoring for any new instances. If you encounter black photos or paintings, please report it here so we can track and investigate it properly. 

We understand how important these photos and paintings are, and we’re continuing to investigate all scenarios where this issue may appear. If you’re still experiencing it, please share the following details: 

  • Is this happening with old, or new photos?
  • Are you using a brand new save, or an old one?
  • What were you doing when this happened? (i.e. taking a photo out of your Sim’s inventory, swapping households, traveling)
  • Are you actively loaded into the lot where the painting/photo is placed? 
  • How were these photos taken? (i.e. paintings, with the camera, through the photo booth, or with the phone) 
  • For paintings, was this a custom paint from reference, or a normal painting? 
  • Was the painting downloaded from the Gallery? 
  • Did you add any filters to the photos? 
  • What quality is the photo or painting?

7 Comments

  • Is this happening with old, or new photos?

    The Graduation photo got in graduation on Apr/24/2026 and then uploaded to My Library.

    Are you using a brand new save, or an old one?

    Used pre-existing save but other one which uploaded to My Library.

    What were you doing when this happened? (i.e. taking a photo out of your Sim’s inventory, swapping households, traveling)

    Placed the house with the Graduation photo to a lot.

    Are you actively loaded into the lot where the painting/photo is placed?

    Go into the lot from World Manage then placed. Not active Sims there.

    How were these photos taken? (i.e. paintings, with the camera, through the photo booth, or with the phone)

    Not taken by me. That's Graduation photo.

    For paintings, was this a custom paint from reference, or a normal painting?

    Was the painting downloaded from the Gallery?

    Did you add any filters to the photos?

    No.

    What quality is the photo or painting?

    I don't know. Did the Graduation photo have the quality?

    Play on PC via EA app, no MOD/CC, version 1.124.54

  • Jbuddafly's avatar
    Jbuddafly
    Seasoned Novice
    1 day ago

    I play exclusively on ps5 and with the previous update, I didn’t have the black photo bug and now with the newest update, it is back. The CAS bug where I can’t use the cursor with controller nearly makes the game unplayable 

  • karitylil's avatar
    karitylil
    Seasoned Rookie
    17 hours ago

    my sims family photos are blacked out again after the latest update. between this and the mess with the family tree playing a legacy family is impossible at this point.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    16 hours ago

    Hey Jbuddafly​,

    I've moved your post over to this thread where we're gathering additional information on the black photo issue. Please take a look at the first post and provide as many of those details as possible so we can look into this further, thanks!

    The second issue you've mentioned can be followed over in this thread for any updates. 

  • Jbuddafly's avatar
    Jbuddafly
    Seasoned Novice
    12 hours ago

    • the photos are technically older I suppose, as they were taken in game maybe a couple weeks ago.

    •the save would be considered older but it was made only within the past two months. 

    •I wasn’t doing anything, the bug happened as soon as I loaded in, the game crashed and then the photos were black. 

    •yes, I was loaded into the save and then the game crashed. 

    •the photos were taken by the moschino camera on a tripod. 

    •I used the brighter lighting filter. 

    •the photo was of excellent quality. 

    •I play on PS5

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