EA_Solaire
Community Manager
1 day agoStatus:
Needs More Info
Black Photos & Paintings after update 1.124.54/2.33
Hey Simmers,
Today we released an update that addresses the remaining known causes of the black photo issue we’ve been tracking. Because this problem can occur in a variety of situations, we’re still monitoring for any new instances. If you encounter black photos or paintings, please report it here so we can track and investigate it properly.
We understand how important these photos and paintings are, and we’re continuing to investigate all scenarios where this issue may appear. If you’re still experiencing it, please share the following details:
- Is this happening with old, or new photos?
- Are you using a brand new save, or an old one?
- What were you doing when this happened? (i.e. taking a photo out of your Sim’s inventory, swapping households, traveling)
- Are you actively loaded into the lot where the painting/photo is placed?
- How were these photos taken? (i.e. paintings, with the camera, through the photo booth, or with the phone)
- For paintings, was this a custom paint from reference, or a normal painting?
- Was the painting downloaded from the Gallery?
- Did you add any filters to the photos?
- What quality is the photo or painting?