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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
1 day ago
Status:
Reviewed

Black Photos & Paintings after update 1.124.54/2.33

Hey Simmers,

Today we released an update that addresses the remaining known causes of the black photo issue we’ve been tracking. Because this problem can occur in a variety of situations, we’re still monitoring for any new instances. If you encounter black photos or paintings, please report it here so we can track and investigate it properly. 

We understand how important these photos and paintings are, and we’re continuing to investigate all scenarios where this issue may appear. If you’re still experiencing it, please share the following details: 

  • Is this happening with old, or new photos?
  • Are you using a brand new save, or an old one?
  • What were you doing when this happened? (i.e. taking a photo out of your Sim’s inventory, swapping households, traveling)
  • Are you actively loaded into the lot where the painting/photo is placed? 
  • How were these photos taken? (i.e. paintings, with the camera, through the photo booth, or with the phone) 
  • For paintings, was this a custom paint from reference, or a normal painting? 
  • Was the painting downloaded from the Gallery? 
  • Did you add any filters to the photos? 
  • What quality is the photo or painting?

6 Comments

  • Jbuddafly's avatar
    Jbuddafly
    Seasoned Novice
    2 hours ago

    • the photos are technically older I suppose, as they were taken in game maybe a couple weeks ago.

    •the save would be considered older but it was made only within the past two months. 

    •I wasn’t doing anything, the bug happened as soon as I loaded in, the game crashed and then the photos were black. 

    •yes, I was loaded into the save and then the game crashed. 

    •the photos were taken by the moschino camera on a tripod. 

    •I used the brighter lighting filter. 

    •the photo was of excellent quality. 

    •I play on PS5

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hey Jbuddafly​,

    I've moved your post over to this thread where we're gathering additional information on the black photo issue. Please take a look at the first post and provide as many of those details as possible so we can look into this further, thanks!

    The second issue you've mentioned can be followed over in this thread for any updates. 

  • I wouldn't say I had anything NEW happen so far

    But the photos that I have saved to my library while this bug was happening aren't fixed when placed down and I'm not sure if they're suppose to be or can be fixed

    10 / 21/ 25 (Sunn Legacy) - I saved a room to my gallery this day. It had 8 photos. 4 photos ( which I believe had filters on them) were black when placed before this update and after this update. In a New save, all the photos are black

    9 / 13 / 25 (Short Legacy) - I saved a lot of photos from one save to a room. When placed (in old and new saves) all of the photos are normal except for the photobooth(HSY) and cherished photos(Lovestruck). I didn't upload any other photo types: graduation/etc

    Again, I'm not sure if it was supposed to be fixed for old library/gallery saves, but that is what I thought from patch notes

    "This fix is retroactive and should no longer occur when downloaded from a Gallery upload where the bug was occurring"

    I also don't know why the October room has ALL black photos in a new save when the September room didn't

    Update: As I'm writing this as testing things, I placed the October room in an old save, but different save from where the photos were taken and only 2 photos are back (not the one with the filters)

    That's even more confusing

    On 10 / 22 / 25, I saved another room from that same save and in an old save, it's good. In a new save, it's also good. That's only one day apart

    Photos I saved on 10 / 19 / 25 (Very Veggie) are also good in old and new saves (except for the cherished photos of course

    The photos from the 21st of October 2025, are the only ones going ALL black in a new save (- minus the 4 with filters that are also black from the library when place in the OG save. I think since they turned black in game (bc of the filter at the time), it was always going to be/turn black.)

    On 8 / 2 / 25 (SIB), the photos that had filters are fine in new and old saves. (maybe black photos caused by filters weren't happening then (?) I'm not sure

    on 10/18/25, I also had 2 photos with filters and they're fine. I think after October 21st, I stopped taking photos with filters bc I knew it was a issue for sure. But these photo were saved only 3 days before

    Note: The photo that I saved in October were recent photos taken when saved because I wanted to save my photos from going black. I saved them to the library before exiting. I have no idea why my Sunn Legacy photos are being so weird and different

    Another update: I'm even more confused because I've been placing the Sunn Legacy room in other old saves and one photo appeared... that isn't from that save? I saved these photo to my library right after I took them, so I know it's correct. It's actually one of the filtered photos that have changed...

    This save is from June 1st 2025 and the photo that appeared is from this save, but it's not the saved photo from the gallery 

    OG SaveOther Save (the photo that was black from having a filter, turned into this photo)close upWhat the photos are suppose to look like

     

  • Jbuddafly's avatar
    Jbuddafly
    Seasoned Novice
    1 day ago

    I play exclusively on ps5 and with the previous update, I didn’t have the black photo bug and now with the newest update, it is back. The CAS bug where I can’t use the cursor with controller nearly makes the game unplayable 

  • Is this happening with old, or new photos?

    The Graduation photo got in graduation on Apr/24/2026 and then uploaded to My Library.

    Are you using a brand new save, or an old one?

    Used pre-existing save but other one which uploaded to My Library.

    What were you doing when this happened? (i.e. taking a photo out of your Sim’s inventory, swapping households, traveling)

    Placed the house with the Graduation photo to a lot.

    Are you actively loaded into the lot where the painting/photo is placed?

    Go into the lot from World Manage then placed. Not active Sims there.

    How were these photos taken? (i.e. paintings, with the camera, through the photo booth, or with the phone)

    Not taken by me. That's Graduation photo.

    For paintings, was this a custom paint from reference, or a normal painting?

    Was the painting downloaded from the Gallery?

    Did you add any filters to the photos?

    No.

    What quality is the photo or painting?

    I don't know. Did the Graduation photo have the quality?

    Play on PC via EA app, no MOD/CC, version 1.124.54

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