Cannot load saved game

Hi skayemcd​ 

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

Hi crinrict​ 

Thanks for taking the time to help a simmer out. Here is my text file.

Thank you for validating me. I visited the forums in August as well to try to get the game to launch. Everything they were saying did not work, I waited for the update, it did nothing. For me the game still will not launch at all.

Dude... I think I know what might help. Take your last exception file or crash and send it to chatgpt. Good luck hun!

YOU ARE A GODSEND THANK YOU IT LAUNCHED. it was backing up to my one drive

Perfect! And of course :)

So after doing some research with a little AI, I think I may have found the issue. Looks like it has something to do with the shoe removal sign from Snowy Escape and it's targeting a NPC. Is this a known issue?

Hi skayemcd​ 

I did find a bug report that's potentially the same but to be sure, I'll need your full LE in Documents without BE installed.

You can find them in Documents\Electronic Arts\The Sims 4 ?

- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.

*Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.*

crinrict​ Awesome. Thanks again for your help! I was able to trigger it again. Here is the LE file without BE installed.

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>852f487562e612ff690fe4af</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-11-08 19:53:32</createtime><buildsignature>Local.Unknown.Unknown.1.119.109.1020-1.300.000.226.Release</buildsignature><categoryid>resolver.py:1102</categoryid><desyncid>852f487562e612ff690fe4af</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: Trying to use SingleSimResolver with unsupported participant: ParticipantType.TargetSim (ValueError: Trying to use SingleSimResolver with unsupported participant: ParticipantType.TargetSim)&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\localization_tokens.py", line 1131, in &lt;genexpr&gt;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\localization_tokens.py", line 792, in _get_token&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\tunable_utils\tunable_object_generator.py", line 58, in get_objects&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\event_testing\resolver.py", line 1102, in get_participants&#13;&#10;ValueError: Trying to use SingleSimResolver with unsupported participant: ParticipantType.TargetSimrtim=0&#13;&#10;Client Session Time: 27.67&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,589,0,6102&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: Intel(R) Iris(R) Xe Graphics  31.0.101.5333, GUID: 0A1E0351-8556-11EF-A4A1-005056C00001&#13; &#10;</desyncdata></report>
</root>

Hi skayemcd​ 

looks like your LE is a bit different but it's also modded.

Please try the clean folder approach described here: 📓[GUIDE] Clean User Folder Approach | EA Forums - 12690428 

Hey crinrict​,

Thanks again for you help. I followed your instructions for a clean user folder test. The game runs normally until I add my existing save files, then it crashes on load. I’ve pasted below the new LE which was generated from a completely clean, unmodded game (no Mods or CC). 

Here is the LE from that crash: 

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>2122656e4f54b9ec6915108b</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-11-12 18:00:18</createtime><buildsignature>Local.Unknown.Unknown.1.119.109.1020-1.300.000.226.Release</buildsignature><categoryid>resolver.py:1102</categoryid><desyncid>2122656e4f54b9ec6915108b</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: Trying to use SingleSimResolver with unsupported participant: ParticipantType.TargetSim (ValueError: Trying to use SingleSimResolver with unsupported participant: ParticipantType.TargetSim)&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\localization_tokens.py", line 1131, in &lt;genexpr&gt;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\localization_tokens.py", line 792, in _get_token&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\tunable_utils\tunable_object_generator.py", line 58, in get_objects&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\event_testing\resolver.py", line 1102, in get_participants&#13;&#10;ValueError: Trying to use SingleSimResolver with unsupported participant: ParticipantType.TargetSimrtim=0&#13;&#10;Client Session Time: 29.29&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,589,0,6102&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: Intel(R) Iris(R) Xe Graphics  31.0.101.5333, GUID: 0A1E0351-8556-11EF-A4A1-005056C00001&#13; &#10;</desyncdata></report>
</root>

HI skayemcd​ 

thanks.

Did you ever get any error codes with this ? It might actually be the same as the other thread.

I'll check with a Community Manager if EA wants this threads merged or if it's not the same.

Hey crinrict​ 

I might have gotten an error the first time it occurred, but of course I don't remember what it said. But no, nothing showed up since then. Just goes black while loading the saved game then crashes. 

Thanks!

skayemcd​ 

I merged your post with the bug report now. Make sure to upvote. 

crinrict​ Perfect and done!

Thanks again for all your help!

skayemcd​ 

actually, would you mind sending me your save ? Just upload it to a file sharing site and DM me the link.

crinrict​ 

Sure on it!