Hi.
I've had this issue ever since the august 19th update, here is the info I have so far:
I can send more info if needed. Thanks!
Hi skayemcd
Could you post your Computer's DxDiag?
- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
So after doing some research with a little AI, I think I may have found the issue. Looks like it has something to do with the shoe removal sign from Snowy Escape and it's targeting a NPC. Is this a known issue?
Hi skayemcd
I did find a bug report that's potentially the same but to be sure, I'll need your full LE in Documents without BE installed.
You can find them in Documents\Electronic Arts\The Sims 4 ?
- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.
*Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.*
Thank you for validating me. I visited the forums in August as well to try to get the game to launch. Everything they were saying did not work, I waited for the update, it did nothing. For me the game still will not launch at all.
Dude... I think I know what might help. Take your last exception file or crash and send it to chatgpt. Good luck hun!
YOU ARE A GODSEND THANK YOU IT LAUNCHED. it was backing up to my one drive
Hi skayemcd
looks like your LE is a bit different but it's also modded.
Please try the clean folder approach described here: 📓[GUIDE] Clean User Folder Approach | EA Forums - 12690428
Hey crinrict,
Thanks again for you help. I followed your instructions for a clean user folder test. The game runs normally until I add my existing save files, then it crashes on load. I’ve pasted below the new LE which was generated from a completely clean, unmodded game (no Mods or CC).
Here is the LE from that crash:
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>2122656e4f54b9ec6915108b</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-11-12 18:00:18</createtime><buildsignature>Local.Unknown.Unknown.1.119.109.1020-1.300.000.226.Release</buildsignature><categoryid>resolver.py:1102</categoryid><desyncid>2122656e4f54b9ec6915108b</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: Trying to use SingleSimResolver with unsupported participant: ParticipantType.TargetSim (ValueError: Trying to use SingleSimResolver with unsupported participant: ParticipantType.TargetSim) Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\localization_tokens.py", line 1131, in <genexpr> File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\localization_tokens.py", line 792, in _get_token File "T:\InGame\Gameplay\Scripts\Server\tunable_utils\tunable_object_generator.py", line 58, in get_objects File "T:\InGame\Gameplay\Scripts\Server\event_testing\resolver.py", line 1102, in get_participants ValueError: Trying to use SingleSimResolver with unsupported participant: ParticipantType.TargetSimrtim=0 Client Session Time: 29.29 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,589,0,6102 Modded: False SystemInfo: Windows 11 10.0.26200 GPU: Intel(R) Iris(R) Xe Graphics 31.0.101.5333, GUID: 0A1E0351-8556-11EF-A4A1-005056C00001 </desyncdata></report>
</root>
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