Cannot play the game

Can't play the game. When I'm picking up my family that I want to play with there is the loading window which suggests that the game will be proceeded but it's not - it sends me back to the world picking up window, then I can once more pick up the family but it all ends the same. Tried to check the files consistency on STEAM but nothing helped. So yeah - you pay so much money and you can't even play the game once in a few months when you wanted to...