[CD] Pets with custom paint have turned black

Hello all,

If any of you are still encountering this on the latest game version (without mods), would you be willing to share your save file(s)?

If so, please send me a private message with a link to the file. Instructions can be found here: https://forums.ea.com/idea/the-sims-4-bug-reports-en/information-how-to-send-user-files-to-the-sims-4-team/5048472

Thanks!

Upon further investigation it's affecting CAS too, and all saved pet skins are erased. Even going into the paint mode just brings back the base fur, the custom designs are erased and the pet still returns to void black after leaving paint mode. 

HI I got the same problem too, I accidentally solve it by just adding a new drawing on my pet ( just a dot is fine) then it solve suddenly. Hope this works for you too.

In a family created from an old save file, dogs lose their texture in-game and in CAS. Example here with a normally red Shiba Inu that appears black even when pressing the red color again. This happens to all my Shiba Inus and Bernese Mountain Dogs. 

This bug has been occurring for several weeks and is still present in the September 18, 2025 update.

Attached is a list of my packs :

thanks for your helps

Best regards

So I was making some pets and I added some dogs I had already made to that household. But when that happened, the dogs were pitch black. I don’t have any cc and the cats weren’t affected at all. Please fix this.

Same thing happening to my white dogs in the game. All were downloaded from the gallery. A shiny black malatise is not ok. 

Okay ever since I took this screenshot and played for a day, my cats' texture files has since been deleted from the ClientDB.package... is my save disintegrating???

My cats are voids too now. They're based on my late real ones so it's really sad to see them that way... I took a peek in the ClientDB file where their custom textures were placed and they were still there. AKA it's not lost from the Save... Exported those textures out in case this gets fixed.

idk if i'm allowed to post images of other softwares here? just thought it'd help