[CD] [W] Blacked out pets/werewolves (Patch 1.116.223)

Heya craftysimss​ 

We rolled out some fixes in today's patch that should have resolved this issue.

• [EA Forums] Household members that have custom painting and are placed via Manage Households no longer lose their texture when you switch to that household. This includes Cats, Dogs, Horses, Werewolves, Fairies, and regular Sims.

Can you confirm that your The Sims 4 is fully updated and that you're seeing this on a mod free game?

No mods no CC, deleted all cache, and game is fully updated. I still had the issue. I am currently repairing my game to see if that works, and will try reloading my save after. I repaired it before the patch, so seeing if that helps to do so again after patch.

Could you double check what game version you have on the main menu ? Are you on PC or Mac ?

Did you use paint mode on these ?

How do I check the game version? I can't seem to find it. But it is fully updated.

I am on PC.

All the black ones featured here have been paint mode, the non-black one here was a preset in game. I'd have to double check the rest in world, but it seems any preset ones are missing textures and all paint mode ones are black voids.

I still have the issue even after repairing a third time, cleared cache, no mods/cc.

And they weren't broken before the patch for you ?

You can find the version here: 

That is my version, 1.116.223.1030 DX11

The bug happened right before the patch was implemented. I never had the issue before and it randomly happened.

The patch today claimed to have rectified the known issue with custom paint markings on sims and animals… was that cross platform? Or just PC master race? Still waiting for my cats to return to normalcy. So far I have 3 shadows and the only one I can tell is which is the one snowball. Which is the only one I didn’t give custom markings to.

y’all know the issue is with the markings added with the paint tool, so I shouldn’t have to go into any more detail. But it’s not back, and I’m not sure it’s addressed, or if the only way to get my cats back is to make new ones now… without their signature splotches and swirls.

I saw a “fix” posted about saving the Household to the gallery from an earlier save, which would be wonderful but the earlier save is from before I bought the cat expansion so the save file there doesn’t contain a single cat.

Also the four cats are spread across different households. 

So that fix about saving the families from a previous save game to the gallery and moving them into another lot is totally not going to work.

Unfortunately it's not possible to retrieve the lost textures.

If you have pets newly blacking out that haven't before this patch, please use this thread for now: Texture Blackout | EA Forums - 12332388 

I just opened the EA APP just to find that there is no such patch "fix" in sight for me. Since I read that it fails to fix the issue, was it revoked? 

I had this happen to several of my painted pets. This happened with the last patch, not today's hotfix, and I do NOT have Businesses and Hobbies, in case that info helps. 

I am also on PC and currently have no mods installed and have deleted all cache files and patched the game. This still exists on a new save. 

posted by EA_Cade Community Manager:
"Unfortunately the fix that was implemented with today's patch was not able to be made retroactive, so it won't fix already impacted game saves where the bug was occurring."

Apart from the fact that the "hotFix" is not yet visible to me in the EA APP, does this mean that the failed patch that did NOT fix our black Sims and animals will not get a new patch and we will now have to deal with the problem that YOU caused us with your penultimate, untested "update patch" alone?

Loading an old save file and loading our affected black families and animals into our library and reloading them into the game again is no real help, because a lot will get lost in the process, such as game saves, friendships and achievements already achieved, etc.

Another option would be to roll back your save to a previous version. That's what I'm going to try. It's definitely not ideal, we're going to lose progress, but it might be easier than removing and replacing all of the black pets. 

Ugh. Didn't work. All the files in the save are corrupted with black pets. 🤨

do you have a backup save? I have and am wondering, if using my backup save file would do any difference to our black issue. Haven't tested yet because I don't even have the recent patch showing up yet.

Patch arrived at 09:20 (Europe time) finally - patched the game and ran a repair, as always after a patch.
Then I added my backup save files from a moth ago (before the black culprit patch), loaded the game and tested to see if my pets are still showing black and at the moment they look all normal. Checked my library and no black pets either. Re-adding my current (broken) save files (all of them), the pets are still black. Trying to restore any previous save file, even back to Mai did not help. Black pets and horses in ALL save files. Not in my backup files though, which means that I have to use the backup files and losing over 2 month of progress and Sim/pets edits! Will re-add my backup files and leave the game be, just in case! Thanks EA!