Basic Info
Platform: PC/Mac
Mods: No
Game Version: 1.118.242
Symptom
When trying to load a world with a penthouse such as San Myshuno, or Ciudad Endamorada all I get is a white screen...
Ideas
HI hfryzel339
Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?
- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.
Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.
Hi, I went through the troubleshooting process, and when I tried to travel again it didnt work. The file titles "lastUIException" came up after I tried to travel using the "m" key and the "lastUIexception_6" came up after I tried to use the phone.
Thanks!
Could you upload the files somewhere (you can't upload them to this site) and post the link here ?
Here try this. I added them to a google drive folder. https://drive.google.com/drive/folders/1t8h8Irz-7zlhAvobddhQp_G6KBYNFryZ?usp=drive_link
If this does not work I can try something else.
hfryzel339 can you make sure the link is public ?
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