Ideas
Hi, I'm having the same issue. This problem occurs on my year-old save, I've never used any mods or CC. Whenever I try to load my save it gets stuck on infinite loading screen. I managed to get back to my save once through "resume game" a couple days ago, but when I tried to travel with my sim it got stuck on infinite loading again. The last time I managed to successfully play and save the game was on 12th of September so I wonder if this has to do with the new update.
I've tried restarting my computer, the EA app and the game. I've tried repairing the game two times now, no success. I followed the steps on the previous comment about the LastException files just a moment ago and this is what the current one says:
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>17e4588a7fbfcc6468da98b5</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-09-29 14:35:28</createtime><buildsignature>Local.Unknown.Unknown.1.118.242.1030-1.200.000.677.Release</buildsignature><categoryid>(AS)widgets.GameEntry.controls::MapTag</categoryid><desyncid>17e4588a7fbfcc6468da98b5</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at widgets.GameEntry.controls::MapTag/HasGetaway() at widgets.GameEntry.controls::MapClipBase/SetupLotRollover() at () at widgets.GameEntry.Neighborhood.controls::NeighborhoodMap/SetRegion() at widgets.GameEntry.Neighborhood.controls::NeighborhoodMap/SetNeighborhood() at olympus.core.widget::WidgetBase/Show() at olympus.io::CommunicationObject/DispatchToWidget() at olympus.io::CommunicationManager/DispatchStoredOnDemandMessages() at olympus.core::LayoutManager/OnDemandWidgetLoadComplete() rtim=9328 Client Session Time: 33.46 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,560,0,6073 Modded: False SystemInfo: Windows 11 10.0.26100 GPU: Intel(R) UHD Graphics 620 31.0.101.2125, GUID: E0F65C07-B76F-11EF-8069-F4FD280CF113 </desyncdata></report>
</root>
I appreciate any advice on what might be wrong here. I've never had this issue this bad before.
- crinrict2 months agoHero+
Hi tuubatiina
The LE looks the same as the white screen penthouse issue. Do you have any residential rentals on penthouse lots ?
- tuubatiina2 months agoNew Spectator
Yes I do, I'm not actively playing on the lot though
- tuubatiina2 months agoNew Spectator
Is there anything I can do or is the save now broken beyond repair?
- honeyza2 months agoSeasoned Spectator
I managed to fix mine. I don't have anyone living in the rental apartment at the moment so I created an event at a nearby community lot. Let the game auto transport me when the event begins. Then I followed the steps below. My game is working now however lost the apartment rental. We shouldn't have to do this to fix it but I can't wait to see if EA will fix it.