I took a group of sims out to a restaurant and was there for 12 sim hours without the food arriving. I gave up in the end, I enabled cheats and reset the sims, closed the game down and tried it again...
Ideas
I have been adding some restaurants to my save recently, just to have some variety of venues for sims to visit and have been noticing this. I haven't encountered it as a customer, but rather than let the game spawn new randos for the restaurants, I have been using some of the pre-made townies and giving them restaurants. the Calientes and the Pancakes specifically, not that it really matters. so I played as them for a bit to get the restaurant going, hiring all the necessary staff and whatnot. And they mostly work fine, but just, every once in a while, a group will arrive, and be seated and then..... nothing. they will be sitting there for AGES and no food is delivered, tehre is no option to prioritize their food, nothing, they are just stuck there, getting angry because they aren't getting food. all you can do is close the restaurant to force them to get up and leave, and then re-open it.
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