Endless loading when trying to load any household (specific save)

On one specific save (I can't seem to encounter this on my other saves), I am able to go into build and buy and also cas for any lot or household but when I try to actually play the game no matter which household my game gets stuck on the loading screen for ever and I have to force close the game with task manager. I've had loading issues before and game crashes, but nothing to this extent/ typically fixes after relaunching.

Before the update, I backed up all my saves, but the issue still occurs in the backed-up version. I have tried with and without mods, and I have done all the clear-cache stuff and tried to repair through the EA app. If anyone has any suggestions, I'd be very appreciative. 

HI jellybeanboi05​ 

Would you be willing to share your save with me ?

If so, please zip your saves folder and upload it somewhere like dropbox, googledrive or OneDrive and PM me the link.

Yep, I sent you the files!

Leaving a message because I'm having the same issue. I updated earlier today, removed all cc beforehand, and tried loading the game after. The game loads, the saves too, I can even go into build mode, but impossible to load into a household, any of them. If I try I'll get an infinite loading screen and have to end the task (Sims 4). I have two different save, the one not loading is old and with many sims and maybe complicated relationships. The other save, more recent, less sims, I can load into any household without issue. The thing is the working save has more cc use, so it's not the issue here 😅 I can load it with all the cc with no issue. 

I'm playing on PC throught EA App. 

Doesn't work with or without cc mods / after deleting cache files / repairing the game. 

I have the same thing. It might be something to do with the family tree update. I have over 40 households with many generational links. Waiting to see if they come up with a further update to fix this problem.

Hi everyone

I have checked 4 save games today and want to share some results. On one of the saves, I was unable to duplicate the issue. It loaded fine for me although it took around 2-3 min to load.

The other 3 had an issue that one of the Sims/Households has some kind of corruption which made it that none of the households loaded. I do not know what it was and don't think I have the means to really find out.

On one of the saves I was able to narrow down the culprit but it was their main Sim, so not sure what the best options are.

For the other two it was a Sim in other households but as it's a bit of a tedious work, I haven't been able to figure out which Sim.

If you have this issue, this is my method to test stuff, you can do the same, it doesn't require any extra tools other than a lot of patience and a good system to make sure you know what you have already tested. You can also just wait to see if a solution pops up.

Make sure to keep backups and always work on the backup.

Troubleshooting Part 1

1. Load the save and wait for at least 20 min to see if it loads.
   • If it loads you probably have a different issue with long loading times. There should be a thread for that on incomplete as the OP hasn't provided much info, so please post there
   • If it doesn't load continue with 2
2. Go to Manage Household and delete all your households in 'Other Households'
3. Test if your game now loads in one of your households
   • If it loads, then the culprit is in other households. Try the second part of the troubleshooting steps (see below) on that tab
   • If it doesn't load, continue with 4
4. Go to Manage Household and delete all your households in 'My Households'
   • If it loads then the culprit is in my households. Try the second part of the troubleshooting steps on that tab
   • If it doesn't load then you have a different issue. Please create your own thread.

Troubleshooting Part 2

(you can find more info on the 50/50 Method in the mods forum)

• What you are now going to do is basically a 50/50 of the tab you have the issue with.
• Find some good criteria, like sorting by A-Z and then start deleting the households in groups. 
• Delete up to certain Sim, then save the game under a new name and try to load a household (Try one with not so many Sims)
• Go on with this method until it starts loading. If it starts loading, the Sim was in that last batch of Sims you deleted. Go back to your backup and start 50/50 on that batch.
• Once you found the household, you start splitting the household and do a 50/50 of the household until you find the culprit.
• Now it's up to you to decide what to do. Delete the Sim and play on without or wait for some kind of solution.

jellybeanboi05​ amlewe2​  Please open Documents > Electronic Arts > The Sims 4 and deelte any lastexception files you see.  Try again to load this save, and if and when it doesn't work, look for a new lastexception.  If you find one, open the file, copy its contents, and paste them into a reply here.

If you don't see a lastexception, that's also of note—I believe the family tree issue being discussed doesn't necessarily create one.  But if you do have an LE, it may point to a specific issue that can be addressed.

Separately, would either of you be willing to share your saves?  We're trying to collect some that crash or won't load after the latest patch, whether the issue is related to the family tree or not.  If you're interested, upload your saves to a free filesharing service (Google Drive, Dropbox, etc.) and either post the link here or send it to me via PM.  If you use Google Drive, make sure that "anyone with the link" can see the upload.

I deleted the lastexception files and started the game again. There wasn't a new file there afterwards.

amlewe2​  Then would you be willing to share your save?