Followers & Followed People Missing

My follow and follower status are still at zero.  I have patiently waited for something to be done. The last answer I got from Help was there was not a fix. Does anyone know if that is still the case? This is not just a bug. It happened during a supposed improvement to the gallery that was not broken. It hasn't affected everyone. It seems to have done it to older players. I want to have the whole experience I paid for since I obtained my game before it became free for everyone.