Ideas

saddestcatsss's avatar
saddestcatsss
Seasoned Newcomer
19 days ago
Status:
Verified

[GALLERY] 'Timed Out' error when saving lot to Library but does upload

What is happening: Prior to the Jan 13 update, I received a generic "server error" when I tried to save lots to my gallery. Following the patch notes that said that this issue was fixed, I went through some of my lots to back them up to my library with my updated game.

Attempting to upload a lot now gives me an error message reading "Timed out during upload. Please check internet connection or try again in a minute." When I exit out from this message by clicking "Okay," I return to the window that allows you to set bedrooms/bathrooms and add a description to the lot before uploading. After a minute or two, I then get a green pop-up notification in the corner that the lot has been saved to my library, and it is indeed there when I check. I have not yet tested this with the "Upload to Gallery" button, only the "Save to Library" button.

What I expect to see: I think it would be more useful to just have the "uploading to Gallery" loading animation for longer if it is just continuing to upload it in the background, as it's more reliable than getting an error message and then it actually working a couple of minutes later.

Packs: All except Get Famous, Dine Out, Outdoor Retreat, Journey to Batuu, Fitness, Spooky, Cool Kitchen, Perfect Patio, Bowling, and some of the kits

Mods: MCCC, TOOL, Better Build Buy

Edit By crinrict: Added Tag to Title, Adjusted Title

54 Comments

  • OakWord1864's avatar
    OakWord1864
    New Spectator
    18 days ago

    Same here but only with lots! My best guess with my lot is that when I uploaded it with CC, some of the things were that weird purple. 

  • nickinbigd's avatar
    nickinbigd
    Seasoned Ace
    18 days ago

    No. It acts as if it’s saved. But when I look in the Library it’s not there.  So far it happened on lots and rooms, I haven’t tried saving a family 

  • Jepb's avatar
    Jepb
    Seasoned Newcomer
    18 days ago

    After the bug fixes there is a new one saying it can’t save my lot to gallery due to internet connection 

  • Mowat316's avatar
    Mowat316
    Seasoned Novice
    18 days ago

    I had been waiting for the library/ gallery uploads fix on the 13th with the update. Since the update, I’m still not able to upload my lots or families. I get a pop up saying “timed out during upload. Please check your internet connection or try again in a minute.”

     

    I have clear cache, repaired the game. Taken out all mods, turned off my firewall, started the sims 4 as administrator, I logged into my account on a different PC to see if the issue was my Laptop. But I still had the same issue. I turned my wifi off and used my phone as a hotspot to see if it was my wifi. 
    it’s been months and months of not being able to upload anything. 

  • Since the January 13 update, I have been unable to save things to my library on Xbox. The button appears it acts like it’s saved, but when I go to the library, it is not there. The only way I can currently save anything is by sharing it to the gallery. Is anyone else having this problem. I don’t believe it is a storage cap issue because I deleted a ton of stuff in order to ensure that that was not the problem. And it still does not accept new saves to the library.

  • Chaymbermayd's avatar
    Chaymbermayd
    Seasoned Newcomer
    20 days ago

    I am on PS4 and over the last 2 days I can't save my build to the library or upload it to the gallery. I keep getting the message "timed out during upload. Please check internet connection or try again in a minute" . There is nothing wrong with my connection. Have checked it multiple times.  Have never had this trouble before.

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