General Information About The Bug Reports Forum

I encourage everyone to PM links instead of putting them in a thread, especially if you're using a personal account that shows your real name. I will never give your information to anyone else without your permission. I will forward your save links to EA Staff/QA though unless you tell me not to.

I sometimes ask for save games. This has two purposes: I want to try out on my game if I can reproduce the error and also to forward the save game to EA/Maxis so they can fix this. Be aware that I usually get no feedback from them so forwarding is a one way street. All you can do is hope that they fix it in an upcoming patch.

QA will sometimes ask for saves directly. Please follow their instructions to upload. Please do not PM saves to me if it was QA who asked.

There are no guarantees though that already affected save games can be recovered. Sometimes bugs are fixed but they only prevent the problem from happening again, not fixing old ones.

Instructions for Saves Folder

1. Navigate to this folder: documents\electronicarts\thesims4\
2. Right click on the folder saves you find inside it and choose Send to --> Compressed (zipped) folder
   
3. A file will be created in your sims4 folder with the extension zip (if you have known extensions turned off, you will not see the .zip but you can tell by the icon). Rename that file with your user name (right click on the file and choose rename)
   
   
4. Upload the save to a file sharing site like WeTransfer, Dropbox, GoogleDrive, OneDrive and PM me the link. Make sure the save is not set to needing permission to read
   
   

Instructions for a specific File

If you have a lot of saves, it's advisable that you only send the one that has the bug. To find out, which save you need to send, open the game and click on load.

Next to the save that has the issue, you will see a little folder. If you hover over this, you can find the path and name of the save file. Follow instructions above but only zip that one file,