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Renasai1's avatar
Renasai1
New Adventurer
2 days ago

Item saved from web gallery no longer available

I'm on PC and I've just updated my game today. When I was offline a few days ago, I went onto the web version of the gallery and downloaded a couple of items, but couldn't access them because my game was outdated. Now this message, "oops items from web version of the gallery is no longer available" keeps popping up every time I open my game and during random times in the middle of my gameplay.

I've already tried deleting caches, removing the items I've downloaded from the web version, adding them back, nothing helped. 

pc
the gallery

2 Replies

  • Renasai1's avatar
    Renasai1
    New Adventurer
    14 hours ago

    Yes. I've removed my entire Sims 4 folder, deleted all caches, reset the EA app, signed in/out of the EA app, repaired the game, tried launching offline then closing and relaunching online and removing my tray folder. I get the popup no matter what.

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