Main Menu has www when no household is selected

I had the same glitch with the main menu (not sure about CAS) a few days ago and managed to fix it. Sorry if this is long and/or confusing, I probably did some unnecessary steps lol.

When it was glitched I never clicked the resume button, I went to load game and loaded the last household I was playing and when I did it took me to the neighborhood menu. When I went to the world my sims were living in their house was there, but my sims were gone (not even in the library).

I tried what someone else suggested on another forum of repairing the game which did not fix the glitch.

I then tried launching the game without my mods just to make sure they weren’t the issue, and the glitch still happened so I put my mods back in.

I went into the game files and removed the entire saves folder, and the glitch was fixed.

I then put my original saves folder back in and deleted the new one generated. I still had the glitch after placing my original saves folder back in. So, now that I knew for sure my saves folder was the issue, I then went into my saves folder and removed only the save file with “.save” at the end (without a version #) for my most recent household (the one I last played before the glitch occurred) out of the folder and the glitch was fixed. So, it seems my save file was corrupted for that household. I then launched the game and played a different household for a few minutes so that they would appear as the last played on the menu and to ensure my sims were present in my other households – which they did. I then exited the game and placed the corrupted save file back into my saves folder. I then used the “recover save” feature on the household with the corrupted save file. I chose the most recent which when loaded it only showed the house with no family same as before. I then deleted that recovered save and then recovered the second newest recovery save and my house and family were present. Although I did lose some progress/gameplay but not very much, only a day in game.

So, in my case it seems the corrupted game file was the issue, I’m not sure if what else causes this issue. Hopefully this helps someone.

I have it too

I'm sorry, I am the only one who has recovered. I personally don't understand the recovery method either, but I took out the saves file, started a new game, and then put the saves file back, and it worked. I don't know if everyone can resolve the issue this way, but good luck!

This bug is under investigation

Main Menu has www when no household is selected | EA Forums - 11951974

I am having the exact same issue, I am doing the Not So Berry challenge and I am on the Plum Generation. I was literally playing yesterday and everything was perfectly normal and running well. Then, I go to come on today and it won't open the save so I relaunched the game and mine now shows the same screen as yours, claiming I have no games but I definetely do.

I'm having the exact same problem, sorry that I can't help but just to let you know you're not alone! Literally have no idea how to fix it..... have a 10 generation family save file that now I can't access??!

The Sims 4 suddenly broke. At first, I thought it was due to a mod, so I removed all mods and custom content, but it still didn't get fixed.I want to solve this problem as quickly as possible, so please help me. I plan to buy the DLC and I have the balance, but since Sims 4 is broken, I can't play even if I buy it. I want to resolve this before the summer sale ends.

does it have a solution? i have the same loading screen and every family i create keeps being deleted 

ohh okay thank u!