I agree with Nemesims, why would they need the save files for when literally everybody complains about the issue? It's in the core of the game, they broke it because they don't check their game before each update.. So they don't need anybody's save files, just imagine how long that would take with how many people play the Sims? they need to fix what's inside, it's not a rare occurence that could happen because of the saves. The blame isn't on the players; we feed them, so maybe we have the right to ask for a working game for a change.
And I'm saying this with true affection, we all just want our game to be playable again and because we spent a lot of money on it.
Peace!