Ideas

Seasoned Ace

Owned/Installed Packs showing as 'Not Owned' in Gallery

When selecting my own households from My Library or The Gallery, there are notifications claiming I do not own packs or that content is not installed.

However, the content is both owned and installed and I can see it in my game.

When I place the households in CAS, the items are on the Sims. Thankfully, the items are not being removed and it's just a problem with the UI messaging. However, it does create a sense of confusion and panic when you are told you don't own the packs you used to create you Sims.

My game is up to date and the issue seemed to happen with the recent Marketplace patch.

My mod folders are currently disabled and have not been enabled since the last few patches.

I do not need to start a new save file as this is a gallery issue, which is access via the main menu. Save files are not required.

I have tried Repairing Game.

I have also verified the content is installed in the EA App, in the 'My Collection' tab of the Marketplace, and visibly as items in CAS.

My packs are all acquired officially and most are via the Creator Network.

Example 1: This household says 'You own everything used in this gallery item' but I get a 'Content not installed' message when placing the Sim. All content is actually installed and visible in game and I don't notice any removed items from the Sim.

Example 2: This household says 2 packs are 'unowned', yet they are installed and visible in CAS. The Sims are wearing the clothes when placed.

6 Comments

jordans243
Seasoned Rookie
16 days ago
Example 1 is exactly what’s happening with me. No items are missing off my sim.
I’ve been placing lots from the gallery and my library now too, and this pops up on every single one. In only one instance did it tell me a build item had been removed.
RasiaSilver
New Hotshot
15 days ago
I'm having this problem too except it's when I place my houses and community lots.
muellerlamicka
Seasoned Traveler
10 days ago
Same here and it's frustrating. Ugh!!! I love my Sims but I am seriously thinking of rage quitting. First time I am able to play my game after their stupid update and now it's another problem. It is neverending
IrishFaerie
Seasoned Newcomer
7 days ago
This is happening to me too with lots I built, out of my own Gallery. I've repaired, disabled mods, started a fresh game, anything and everything I can think of. I own all Packs, kits, etc. It's even saying it to Base Game houses either I made, or Maxis ones from My Gallery (like the "original" Pancake House, Goth etc. before they got the refresh).
Nereol
New Spectator
6 days ago
I just had the "not installed - one item was removed" pop up after loading into a Townie home in HoB. I did not change anything, I did not play nor even visited the lot before. This was a new savegame. So what do you mean something got removed because it wasn't installed? The pack is installed.

And on the Gallery a bunch of Sims are marked with the green flag saying "using content you don't own" - even with household that are only basegame + one pack that I DO own.
indialove21
New Spectator
4 days ago
I’m having this issue as well my younger saw the free country kitchen pack and clicked and now if i want to place a lot that contains those items it says it’s not installed but it shows i own the pack.