Ideas

HotOnions101's avatar
HotOnions101
New Spectator
2 months ago
Status:
Under Investigation

Placing lots from the gallery freezes game/endless loading

 

Computer: PC, Windows 10

I am having issues with the game after the February 25th update where trying to use the gallery effectively doesn't work. I am connected to the internet and initially it'll work fine but when trying to use it repeatedly, such as trying out multiple uploaded lots, the gallery will become stuck on the loading screen and won't load anymore lots, and will tell me that it is having issues. I have tried updating my drivers, removing the tray file, removing all mods, and repairing the game but it still keeps happening. These attempts initially worked for a bit but eventually the gallery would freeze again. Any help would be appreciated.

I also recently upgraded my computer so it is possible that it's related to that but as far as I can tell my GPU, CPU and ram is all working as intended. Again, I made sure drivers were updated as I heard that that could cause some issues.

Edit By Crinrict: Adjusted Title

Edit by crinrict

Please see this for more info on Endless Loading: [PLEASE READ] Crashing and Endless Loading | EA Forums - 5037259 

This thread is specifically for endless loading after placing multiple/random lots from the gallery. The same lots might work in a new save.

If you have the issue for a specific lot in all saves/lots, please use this thread instead: Endless Loading/Crashing when trying to load a certain lot (broken object(s)) | EA Forums - 5037252 

 

11 Comments

  • karoschmitz's avatar
    karoschmitz
    Seasoned Veteran
    6 days ago

    Yes, I'm experiencing this exact issue too, it started since the For Rent patch. I never had it before, and then had it regularly from then on. I distinctly remember it was that patch, and had it happen on Mac and on PC, with all packs installed. I have no residential rentals in my game (out of fear of the other issues).

    Repro steps:

    1. It happens after placing several lots after another on any world's lot from the gallery. And it is not bound to a certain gallery build, because if i restart the game and try that exact one that loaded endlessly before, it now places without endlessly loading. It seems to me more like a memory issue that accumulates over time when placing from gallery, OR is connected to changing lot types when placing a residential and then a restaurant and then back a residential after another. 
      I definitely had the impression that a mix of different lot types placed after another was making it happen more often.
    2. It is very hard to reproduce intentionally, but happens really often (every 5 - 10 lot placements after another). Especially happens on big lots, like 50x50 and 64x64, try churches, big castles, big villas, those have it often happen after already the 3rd gallery placement. While smaller lots have it happen too, but more rarely.
    3. There are cases where a specific lot always creates endless loading, but i think that issue is seperate. The above lots were loading correctly when i restarted and placed it again as the very first lot.
    4. The way I place from gallery:
      1. I enter build mode from World screen, then change lighting to daylight, then disable grid, then open the gallery and place a saved build from my own gallery (but built by others). I always have MOO on.
      2. When it places i disable grid, move around the camera to inspect it, go levels up and down. 
      3. Then I go again into gallery and place another one. And repeat around 10 times until i get endless loading. Some of those builds have the same lot type, some not. I feel it breaks more often if they arent the same, often breaks when i had a restaurant in the mix, but not always. The lots are always fitting the exact size. Bigger lots are making it happen more often.
      4. Then either of 3 issues happen: 
        1. it either endlessly loads when i hit the go to manage worlds button. The loading screen never ends and the plumbob spins in a regular animation instead of having little animation jumps (which always is a sign that it actually worked)
        2. or it already endlessly loads on placing (that one shows me a gray overlay that is unclickable)
        3. or it completely crashes and closes the game.

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