Ideas

Seasoned Newcomer

29 days ago

Status:

Fixed

'Timed Out'/Server error when saving/removing items (After Patch 1.124.55/2.33)

When I try to save Lots to my Library or upload to Gallery, I receive the error message "Timed out during upload. Please check internet connection or try again in a minute." I can upload Rooms and Households just fine, but not Lots.

Full experience is:

*Lots - "Timed out" error message and DOES NOT save to Library or upload to Gallery
*Rooms - "Timed out" error message but DOES save to Library or upload to Gallery
*Households - NO error message and DOES save to Library or upload to Gallery

I've tried to fix by:

*re-starting pc / re connecting to Wifi / Tried different Wifis and mobile hotspots
*clearing App cache
*temporarily turning off Windows Firewall / ensuring EA and The Sims 4 are allowed by Windows Firewall

I've also never had any mods, ever. Help!

Not fixed in latest update, still experiencing same problem :(

Edit By crinrict: Adjusted Title to fit old bug report.

error code

the gallery

9 Comments

Comments have been turned off for this idea

jamieleeshimmers
Seasoned Newcomer
29 days ago
Also experiencing this.
crinrict
Hero+
29 days ago
Status changed:
New
to
Reviewed
clurriesims
Seasoned Vanguard
29 days ago
I am also still experiencing this with no mods, however I noticed it is easier to get the save to actually work so it's not as bad as it was prior to the update for me. But it's definitely still happening on occasion. I just have to try to save once or twice more, whereas before the update I could try for upwards of 15 minutes with it timing out every time.
meganlove636
Rising Novice
29 days ago
This is a major bug mine does it too they needa fix it
citonita
New Spectator
29 days ago
Same, the update didn't fix this issue for me.
crinrict
Hero+
27 days ago
Status changed:
Reviewed
to
Validating Report
Lokamoon
New Traveler
27 days ago
I have the same problem : I can't save my builds to my library, and when a lot is in my library, I can't upload to gallery. The previous patch notes should have fixed this, but I'm still having the problem. Before the patch notes, I couldn't even delete builds from my library/gallery. Now I can't do anything at all; it's frustrating.
EA_Solaire
Community Manager
26 days ago
Status changed:
Validating Report
to
Verified
crinrict
Hero+
24 days ago
Status changed:
Verified
to
Fixed

During Gallery uploads, players could encounter a timeout error. This has been addressed and should no longer occur.

Fixed in Patch 1.124.63/2.34

Please create a new thread if you're still experiencing issues