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happyinpurple's avatar
happyinpurple
Rising Novice
19 days ago
Solved

Unable to play Royalty and Legacy Expansion Pack

I cannot play the new pack I just bought yesterday.  I have tried uninstalling and reinstalling (the entire game including every single pack that I own.) I have tried repairing every file. I did have mods but I made sure to take them out, too. I have tried taking all my save files out. Noting works. I just want to play the new expansion. Please fix!!! Thank you. 

  • Finally figured it out. I had to move my Sims 4 folder to my desktop, and when I did that it made a new file where it used to be in Documents -> EA -> The Sims 4. When that happened, it took out all my saves. So if you aim to fix your own game this way, I advise making a backup of your saves before you do. But, I finally have access to Ondarion after like an hour of trying to figure this out. 

3 Replies

  • Finally figured it out. I had to move my Sims 4 folder to my desktop, and when I did that it made a new file where it used to be in Documents -> EA -> The Sims 4. When that happened, it took out all my saves. So if you aim to fix your own game this way, I advise making a backup of your saves before you do. But, I finally have access to Ondarion after like an hour of trying to figure this out. 

  • PipMenace's avatar
    PipMenace
    Hero
    19 days ago

    Your saves should still be in the folder you moved to your desktop. Try moving them into the new saves folder. You’ll also want to put the contents of the tray folder back, as that is what was saved to your library.