Unable to select traits in CAS

I've deleted everything, my mods, my saved sims.. literally everything and my traits are still not working. I turned off the mods and scripts and I also repaired the game. I've gotten to the point where I had to ask chatgpt what to do and it still didn't work. I NEED THIS FIXED! I've been trying to play the game the past 3 days and i can't because it wont let me continue without my sims having traits. Someone help me please.

This is what it looks like every single time i open the app and try to start a new game.

I'm playing sims 4 on Mac version 1.120.117.1230. I don't have any mods currently installed I removed them, because of the issue I am having.

I am unable to see the sims 4 select traits hexagon. It is invisible.

I have already repaired my game, uninstalled and reinstalled it and I moved my sims 4 folder to my desktop and it's still not fixing the problem.

 Every time I launch my game it zooms in my computer screen and I am unable to see the full main menu and the options to select likes and dislikes.

I have no Idea what to try to fix this problem. I have recently bought and  installed the growing together pack and then all of this problems started. Please help!

I’m playing on pc with no mods or cc and am unable to add any traits in CAS after updates unless I randomize and then the traits are added blindly and I don’t find out what they are until I start playing the game. I am unable to bypass this by adding new Sims to the household or by any other method not involving cheats. I own all of the packs and expansions save for about three of the most recent kits.

Basically when i go create a sims and go to pick traits the 3 boxes are completely missing and can not pick any to play the game. Now i have deleted all mods and add ons and the traits are still not there. I have even uninstalled the game just to see that they were still not there. Please help!!!!!

Platform: PC (EA App)

Game version: latest update

Mods/CC: none (never enabled after update)

Issue:

In Create a Sim, traits do not appear at all.

No question mark icon, no trait categories, and traits cannot be selected.

This happens with new saves, adult Sims, and even randomly generated Sims.

What I tried:

- Repaired the game

- Removed all mods

- Deleted cache

- Tested with a fresh The Sims 4 folder

- Started the game in vanilla mode

Result:

Issue still occurs.

Expected result:

Traits should appear and be selectable in CAS.

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So I am playing on HP windows 11 never had an issue with the sims 4 traits. But lately ever since i updated the sims 4 (January 2026) I cannot had traits. I have deleted mods and CC, and joined back to see if it changed it did not, got mods back did not change. I have repaired it, and I have deleted the cache thing. I don't know what else to do.

Hi I just started having this issue as well and was wondering if there was a know fix for it considering this is an older post?

Hi Luvbug15​ 

sometimes it works if you reload the game. Other than that there are no known fixes to my knowledge.

Hi everyone,

I’ve seen a few similar posts about traits not showing up in CAS, and I’m currently experiencing the same issue in The Sims 4. At first I thought this was caused by a broken mod, but I’ve since ruled that out.

So far, I have removed all mods and custom content, deleted the localthumbcache.package, avatarcache.package, onlinethumbnailcache, and the cachestr folder, deleted the entire Sims 4 folder from Electronic Arts, and fully uninstalled and reinstalled the game.

The game works perfectly when I launch only the base game. However, once I reinstall my expansion, game, and stuff packs, the issue returns. Because of this, I don’t believe custom content is the cause.

I would really appreciate hearing if anyone else has experienced this or found a solution that worked for them.

For reference, these are the packs I installed after confirming the base game was working correctly:

Seasons, Enchanted by Nature, Get Together, Business and Hobbies, Lovestruck, Werewolves, Vampires, Life and Death, Island Living, Growing Together, Realm of Magic, Snowy Escape, Cats and Dogs, City Living, Parenthood, Cottage Living, Eco Lifestyle, My Wedding Stories, Spa Day, Tiny Living, Crystal Creations, Backyard Stuff, Movie Night, Cozy Bistro, Comfy Gamer, Kids Room, Paranormal, My First Pet, Laundry Day, Home Chef Hustle.

Thanks in advance for any insight or troubleshooting advice.