Unable to select traits in CAS

this is apparently still a problem 2 years later. I made sure my Mac pc was up to date, repaired the game from the ea app multiple times, tested to see if a specific mod was causing the issue, removed all my mods, deleted save files from the ea games-sims4- folder, deleted cache files, restarted my pc, uninstalled and reinstalled both the ea app and the sims4 game, created new game folders, and I didn't have this issue until the most recent sims4 update. which is funny how they fixed a bunch of bugs, but if they did I can't tell since I cannot get past the initial CAS. 

Creating a new family, and I am missing the traits? I have exited out of Sims and EA, cleared my cache and cookies and then restarted but came across same issue.  I dont use or have any CC or mods that were/are downloaded.

ME TOO

What packs do you have, and are you missing traits from packs or the base game? A few people, including myself, are having issues right now regarding packs being installed on the EA app but not showing as installed in the game.

I currently have all of the available packs, and I am missing the base and pack traits. I see the packs are currently downloaded, and my existing families are able to be played fine. Any troubleshooting tips are welcomed! 

Is there any known solutions by now? I have the same issue. And its not my mods, i checked them all, did everything and the problem is still there. 

Same problem and situation with me.  I don't play with any mods.  And I was just making a new sim and I can't pick any traits and cannot finalize my sim either.    Didn't have a problem until this new event.

Found that if I used the randomize traits thing, it at least lets you finalize your sim.  You may have traits that you don't want, but you can finalize and save.  I ended up with squeamish, cheerful, socially uncomfortable (or whatever that one is) and  another one I can't remember right now.  But, at least I didn't lose the character.

All sims of any age are missing the option to assign traits!

Could you please provide the following information

• Are you using mods/cc in your game ? Please remove them and test without them if you do.
  -  What platform are you playing on (PC, Mac, Playstation, XBox)
• Is this what you are seeing: Unable to select traits in CAS | EA Forums - 4949337 ?