Ideas

Seasoned Newcomer

27 days ago

Status:

Verified

[XB] Owned packs are showing as unowned in the Gallery

Hello Sims Team, I have purchased almost all the Sims packs and since the update I have experienced difficulties with loading in to the game where pop-ups continues to occur as in "new content" and...

20260417_171252.mp417.5 MB

xbox

EA_Solaire

Community Manager

25 days ago

Butlerperson6 Are you seeing the other items from these packs? Have you checked that these packs are fully installed to your console?

Butlerperson6

Seasoned Spectator

25 days ago

It says that I don't own the pack but I have the items and other clothing, I also have the tailcoat in cas but only in four different swatches and several are missing including the pride swatches. (I'm unsure if this is the tailcoat that had the pride swatches however I don't know if there's another one, I've checked the wedding stories pack but that doesn't seem to have a tailcoat unless it has gone missing).

Before the latest update I owned the pack but the game says that I don't now when attempting to use uploads from the gallery that contain items from the holiday celebration pack.

EA_Solaire
Community Manager
24 days ago
Butlerperson6

Are you only seeing this when you try to download something from the Gallery? We're currently tracking a bug on that here: https://forums.ea.com/idea/the-sims-4-bug-reports-en/xb-owned-packs-are-showing-as-unowned-in-the-gallery/13342464
- Butlerperson6
  Seasoned Spectator
  24 days ago
  Yes this right, I only see the pack as unowned when accessing the gallery
  - EA_Solaire
    Community Manager
    23 days ago
    Butlerperson6 Thanks for the info! In that case I've merged your thread into the current main bug report on this- please be sure to vote on the original post here to help us better track this.